Head of Student Support x3 (072017-224)

Category: Professional | Faculty/Division: Academic Services | School: Academic Services | Department: Academic Services | Location: Joseph Priestley Building | Post Type: Full Time | Closing Date: 06 Aug 2017 | Are you looking for an opportunity to pursue a career in professional administration?  Can you lead and manage a team that is passionate about delivering exceptional services to students and staff?  In Academic Services at BCU we are re-setting the bar for performance, our goal as a department is to being recognised not only for the quality of what we do, but as a great place to work and pursue a career.  Our work is fast paced, with high levels of demand all year round as we deliver against tight deadlines and stretching targets.   You will need to be a creative thinker and relish problem solving, able to think outside the box while still understanding its size, shape and purpose.  What is vital is that you can demonstrate your commitment to professionalism and excellence, and have a track record of leading teams that deliver great results. Previous experience of working in a higher education setting is highly advantageous, but there may be exceptional candidates who do not have direct experience of higher education who can clearly demonstrate a high degree of relevance and transferability of their skills and experience.  We are looking to recruit a permanent Head of Student Support, reporting directly to the Director of Faculty Administration, who will provide strong operational leadership and management of the Faculty’s programme support teams.  This post is currently aligned to the Faculty of Business, Law and Social Sciences.  There are also two fixed term positions available until 28th December 2017 for a Head of Student Support aligned to our other Faculties. When applying please state on your cover letter if you are applying for the permanent or fixed term posts or all of them.  For these positions, in-depth knowledge and experience of quality assurance and programme administration is essential as well as a substantial track record in change management and proactive problem solving. You must be analytical and methodical, able to pick-up and quickly demonstrate proficiency in our technical systems and administrative processes. The post holder must be someone educated to degree level (or equivalent), with previous experience of higher education.  A postgraduate qualification (or comparable experience or sustained and substantial professional development) is preferable. The Head of Student Support role is a career graded role with a salary range of £33,327 - £41,267, with the expectation of candidates new to the role or BCU to start on the lower scale. Academic Services is dedicated to staff development.  In addition to the University’s extensive staff development offering we deliver our own ASPIRE programme focussed on supporting our team to excel.  You will receive a detailed induction, a buddy or mentor, a supportive 1:1 system, and an annual appraisal.  Most of all, you will be joining large, diverse, and supportive team. As part of your application, please upload a CV and Cover Letter stating which position you are applying for. You are advised, where possible, to remove personal details from your CV and Cover Letter such as your name.