Webinar On Change Readiness - How to Thrive in the New World of Work

Overview: 

Change is inevitable, the pace of change is unreliable, and the impact of change is unpredictable. These are the facts. In every business sector there are change factors at work which, if not managed appropriately, can have significant and lasting impact on individuals, work teams, management, organizations, and the business sector overall. One of the key competencies required for successfully managing change is the ability to learn and grow continuously.

Why should you attend:

• Understand why 70% of change initiatives fail
• Evaluate ability to manage change
• Self-assess change management competencies
• Adopt a Continuous Learning approach as an Essential Skills solution for managing change

Areas Covered in the Session:

• What is Continuous Learning and why is it an Essen- trial Skill?
• Why it is imperative to manage change
• What is driving change in modern workplaces?
• Competencies for managing change
• How to create a culture of organizational and ongoing learning best practices for businesses to manage change

Who Will Benefit:

• Managers
• Supervisors
• Leaders
• Human Resource Professionals
• Shift Leaders
• Customer Service Providers & Managers
• Front Line Employees

Instructor:

Lew Bayer A commitment to choosing civility and striving daily to practice what she preaches has made Lew Bayer an internationally recognized leader in her industry. For the past 14 years, Lew has lead the team at Civility Experts Worldwide- now 33 affiliates strong with representation in 12 countries- and earned the title of Canada’s leading expert on civility in the workplace. 

Lew is a recipient of the Manitoba Woman Entrepreneur of the Year Award for International Business. She was also nominated for the RBC Canadian Woman Entrepreneur of the Year Award in 2009, 2010 and 2011. In May 2010, Lew was the first Canadian to be awarded the prestigious AICI International Civility Star Award. 

Release of The Power of Civility in May 2011 makes Lew an 8-time published author. She is a national columnist who is frequently called upon for expert advice and she has worked with organizations large and small in a range of sectors all over the world. 

Lew takes the view that "civility is its own reward" and so encourages her team and clients to focus on the social capital outputs and less tangible benefits building social intelligence and culturally-competent communication consistently deliver. Lew is a graduate of McGill University, a member of the training team at Manitoba Tourism Education Council, Faculty at Georgetown University, Train Canada Corporation, and for the Canadian Management Center in Toronto. Additional credentials included Certified Culture Coach®, Master Certified Civility Trainer, and Project Manager/Essential Skills Practitioner with Workplace Education Manitoba. Lew is also founder and Executive Director of the Canadian Center for Cultural Competence, Chair of the Every Girl Can Canada® Initiative, Publisher of Civility at Work™ Magazine, Founder of the Macaroni and Please™ Manners at School program, proud mentor for The Etiquette House, and President of the International Civility Trainers Consortium. 

What's next? To meet growing demand for civility training, Civility Experts Worldwide launched the Civility Speakers Bureau 2011 and the flagship location of In Good Company Etiquette Academy and Finishing School is scheduled to open February 2013.