The International Conference on the Quality of Information and Communications Technology (QUATIC) is a leading scientific conference that gathers experts from industry and academia to exchange ideas and approaches regarding all quality aspects in ICT systems engineering and management. This forum seeks to foster lively discussion on how to further the state-of-the-art and define future directions, as well as to disseminate advanced new methods, techniques, and tools. QUATIC'2020 follows in the tradition of this conference, now in its 13th edition, invites practitioners and researchers to submit technical papers reporting original research and experience results in all topics and sub-fields of Quality in ICT process, product and applications domains, as well as sharing practical studies.