Senior Helpdesk Assistant (CC13084)

Join our busy Helpdesk team located at the heart of campus, within the Student Support and Safeguarding Department, in supporting our students to have the best University experience!

About the role

The role of Student Support and Safeguarding is to ensure that students, parents/guardians, and staff can readily access the information, advice and support available, enabling them to fully benefit from their academic and broader experience.

Your primary focus will be working on our Helpdesk facilitating an in-person service and providing administrative support for the specialist teams within the department. This can mean a diverse workload which is often demanding and can include interacting with and supporting students and parents in distress.

As a Senior Helpdesk Assistant, you will act as the first point of escalation and will be responsible for oversight of various admin tasks and projects. You will also play a key role in decision making and shaping new processes. You will report to the Operations Team Leader in Student Support and Safeguarding.

You will possess excellent communication and customer service skills, with experience of working in a service environment and comprehensive IT and organisational skills.

Further information

This is a full-time role (36.5 hours per week) for a fixed-term period of 6 months. The role will require a mixture of home and office-based working on our main university campus.

For an informal discussion about the role please contact Nik Irvine, Operations Team Leader at nti22@bath.ac.uk. However, please note that all applications must be made on the university recruitment system and cannot be submitted directly to this address.

We consider ourselves to be a university where difference is celebrated, respected and encouraged. We have an excellent international reputation with staff from over 60 different nations and have made a positive commitment towards gender equality and intersectionality receiving a Silver Athena SWAN award. We truly believe that diversity of experience, perspectives, and backgrounds will lead to a better environment for our employees and students and encourage applications from all genders, backgrounds, and communities, particularly from under-represented groups, and value the positive impact that will have on the university. We are committed to maintaining a safe and secure environment for our students, staff, and community by reinforcing our Safer Recruitment commitment.

We're very proud to be a signatory of the Armed Forces Covenant. an accredited Disability Confident Leader; autism friendly university, committed to building disability confidence and supporting disabled staff. 

What we can offer you

We're continually expanding our benefits package to better support you and enhance your experience with us and the below is just an example of some of the many great benefits we offer:

Free counselling services through Health AssuredCycle to work schemeElectric vehicle salary sacrifice schemeStaff discount at Team Bath gymStaff discounts on postgraduate tuition feesStaff discount on language coursesGenerous employer contributory pension schemesGenerous annual leave allowance with an additional 5 discretionary days so that you can enjoy a positive work life balanceA wide range of personal and professional development opportunities including Apprenticeships, LinkedIn Learning and moreFree entry to the Holburne Museum in BathLocal discounts and moreA family-friendly workplace An excellent reward package that recognises the talents of our diverse workforceRelocation allowance

Find out more about our benefits and watch the video to hear from our staff about what makes the University of Bath a great place to work as well as following us X and LinkedIn.

Closing Date: 19 Oct 2025

Department: Management, Specialist and Administration

Salary: £26,707 to £30,378