Customer Contracts Manager (Key Account Manager) (103917-R)

Traded Services oversees a range of customer focused services for the University; including over 5,000 residential spaces, a Letting Agency, the University Temp Agency, Transport Team and the provision of a number of outsourced services including the University Simply Fresh Shop and Bright Horizons Nursery.

The post holder will oversee the contract management of a range of customer focused outsourced services, ensuring that our customers are provided with an exceptional experience and value for money. You will be customer focused, with the ability to manage a portfolio of services and develop excellent working relationships with students, staff and contract providers.

With significant experience of managing service contracts, where the customer experience is paramount, you will seek to embed a culture of continuous improvement within these partnerships. The post holder will be customer focused, possess excellent interpersonal and communication skills, alongside having an eye for detail, good IT skills and the ability to prioritise a diverse workload.

The University of Surrey is amongst the highest achieving universities in the United Kingdom, having been awarded the Times/ Sunday Times University of the Year Award for 2016. We are ranked 10th in The Times Higher Education Table of Tables for UK universities in 2017, and we are the recipient of four Queen’s Anniversary Prizes.

In addition to a competitive salary you will receive 32 days annual leave/closure days and a great benefits package including pension and discounted membership to our world-renowned Surrey Sports Park.

Please apply online through the button below, Interviews taking place on Monday 26th February 2018.

Closing Date: 19 Feb 2018
Category: Professional Services