Applications are invited for
the above post to work as part of the University of Nottingham’s ‘World class’ (Net
Promoter customer satisfaction score) and award-winning central IT Service
Desk, which is located at the Kings Meadow Campus and plays a pivotal role in
helping to ensure applicants, students, staff and third parties derive the
greatest possible benefits from the university’s extensive IT services.
The successful candidate will be responsible for providing first line support to the university community for all IT-related support requests (Incidents and Service Requests) received via telephone, email and self-service. This will include support for the university's Campus Solutions platform.
Candidates must have a successful track record in a similar technical support role, including troubleshooting and supporting Windows and (preferably) Apple operating systems, Microsoft Office products, E-mail and Internet-based services. Excellent communication and customer service skills are also essential and a working knowledge of Office 365, accounting applications, network monitoring tools, mobile operating systems and PC hardware is desirable.
A HNC/HND or above is required however equivalent qualifications will be considered.
The IT Service Desk is open between 8.00 and 18.00 therefore some flexibility is required.
This position is offered on a fixed term basis for 2 years. The hours of work are full time (36.25 hours). Job share arrangements may be considered.
Informal enquiries may be addressed to paul.balm@nottingham.ac.uk. Please note that applications sent directly to this email address will not be accepted.
Closing Date: 19 May 2020
Category: Administrative, Professional and Managerial (APM)
