Student Information Desk Adviser (SO5271-20-345)

Would you like to play a key role in the delivery of our Student Information Desk service at the heart of each campus?   

In this varied and sometimes challenging role, you will act as the first point of contact for students, staff and visitors providing an efficient triage service to a diverse range of service users on campus. Using your excellent communication skills and experience of delivering customer service to provide advice and guidance, you will also need to exercise judgement to identify risk and ascertain when to operate a crisis response, involve others or pass on more complex enquiries to ensure the provision of a responsive, appropriate and effective service. Working as part of a team you will be handling a range of enquiries related to student administration and support services, and advise enquirers on university policy, process and procedures.

In order to be successful in this role you should have:

The ability to plan, prioritise and manage a range of work activitiesKnowledge to utilise resources to meet the needs of our service usersThe ability to communicate regulations and procedures, demonstrating sensitivity and diplomacy Confidence to work independently with a minimum of supervision and show initiative to resolve situations

Hours of attendance are Monday to Friday 8.30/9 – 4.30/5, and we welcome applications from candidates seeking to job share.

Interviews are likely to take place the week of the 25th January 2021.

Closing Date: 17 Jan 2021
Category: Administrative/Clerical/Technical