Web Support and Testing Officer (fixed term) (REG393520)

Our website acts as key source of information for our users and therefore maintenance and development of our web platforms is a critical and ongoing function.  

This role can currently be delivered entirely remotely, and whilst we envisage this to largely be the case in the short-term, the longer-term aim is for a combination of on-site with flexibility for some remote working. 

Please note that at the time of posting, the intention is that interviews for this post will take place virtually.  

It's a time of change and innovation at the University of Nottingham as we invest in a digital marketing service fit for our ambitious future. You'll join a new team supporting the remodelling of our platforms, reducing technical debt and transforming our customer experience.  

This business-critical role requires a forward-thinking and highly collaborative person. You'll help us to explore new agile ways of working, deliver world class customer service and provide assurance to the delivery of our Web content. 

The role of Digital Support and Testing Officer takes strategic for our Web support across our global campuses.  

Key Responsibilities:  

Work with management and peers to embed a new support model for our websites and content.  Provide excellent customer service and communication to all stakeholders seeking support and or testing. Deliver against agreed SLA's for support ensuring stakeholders are kept informed and are reassured. Provide ongoing technical resolution support to users across the University. Develop and deliver testing scripts, user stories and other tests plans.  Support in the delivery of comprehensive testing in an agile manner working with other members of the team across multiple devices, configurations or other as required.  Benefits include:  25 days holiday, plus 5 closure days and 8 bank holidays  Generous pension scheme  Training and development  Flexible/remote working 

This position is offered on a full time (36.25hrs per week), fixed term contract for a period of 12 months. Job share arrangements may be considered. 

Informal enquiries may be addressed to James Tomkinson, email James.Tomkinson@nottingham.ac.uk. Please note that applications sent directly to this email address will not be accepted.

Closing Date: 22 Jan 2021
Category: Administrative, Professional and Managerial (APM)