Client Services Co-Ordinator Claims (CSS-0297-26)

We have an exciting and rare opportunity for an experienced and proactive Client Services Co-Ordinator to join our Claims Team in our busy veterinary hospital.

In this role, you will be responsible for processing insurance claims accurately and efficiently, ensuring clients receive clear, timely communication and compassionate support throughout their claims journey. You will also assist our client-facing team, acting as a key point of contact for clients during patient admission and discharge.

This role requires a high level of professionalism, empathy, and organisational skill. You will play a vital part in delivering exceptional customer service and client support throughout their journey with us.

Key Responsibilities:

Process claims efficiently within agreed service levelsReview veterinary invoices, clinical notes, and medical histories.Handling and accurately processing client and patient informationIdentifying and resolving discrepancies promptly and efficientlyManage incoming calls and emails Process card and cash paymentsLiaise with vets, colleagues, and external Insurance companies for additional information when required.

 

What We’re Looking For:

Proven experience in a client-facing role, ideally within a healthcare or veterinary settingStrong administrative skills, including proficiency with Microsoft Office and CRM/database systemsExcellent attention to detail and a high level of accuracyPrevious experience in insurance claims handling (desirable)Superb communication and interpersonal skillsConfidence in discussing sensitive topics with empathy and discretionHighly organised, conscientious, and diligent in your workAbility to manage a high workload and prioritise effectively.

This is an exciting opportunity to become part of a busy collaborative and compassionate team, where your skills and contribution will be valued every day.

Normal working hours will be 35 hours per week working Monday to Friday, covering between the hours of 7.30am to 6.00pm, weekend cover as and when required in consultation with your line manager.

We offer a generous reward package and benefits including: 

Competitive and attractive pension packageA range of family friendly policies, including adoption, maternity and paternity pay and leaveOn site café and restaurant Free membership to the newly built Fitness and Wellbeing Centre located on site (gym, badminton, climbing wall, Zumba, yoga and Pilates classes included)Cycle to work schemeFree mini-bus service to and from Potters Bar station and Hawkshead Campus 

Prospective applicants are encouraged to contact Gemma Casali  – Customer Care Team Leader (Claims) on: 01707 666399 or email: [email protected] if they have any questions regarding this vacancy.

Please note: We are unable to offer visa sponsorship for this position, and applicants must have the existing right to work in the UK

Closing Date: 20 Nov 2026

Reporting Unit: Administrative

Salary: £29,915 to £32,568 Per Annum Including London Weighting
Permanent / Full Time