Customer Services Assistant (053226)

The Role

We are looking for a friendly and enthusiastic Service Team Member to join our team at the on-campus Co-op store at the University of Surrey.

This is a permanent position working 32 hours per week. Our store is open 7 days a week, from 8:00am to 11:00pm, supporting students, staff and visitors throughout the day and evening.

As a Service Team Member, you will play a key role in providing excellent customer service and creating a welcoming shopping experience for our customers. You'll be part of a supportive team, helping to keep the store well-stocked, tidy and running smoothly.

What You'll Be Doing

•    Providing friendly, helpful and efficient customer service

•    Assisting customers and answering queries

•    Replenishing stock and maintaining product displays

•    Supporting the receipt and processing of deliveries

•    Operating tills and handling transactions accurately

•    Maintaining high standards of cleanliness and presentation throughout the store

•    Working collaboratively with colleagues to ensure the store operates effectively

The Ideal Candidate

We are looking for someone who:

•    Has a positive attitude and enjoys working with people

•    Is reliable, flexible and willing to learn

•    Enjoys working as part of a team

•    Can work in a fast-paced environment

•    Is able to work a variety of shifts, including evenings and weekends

Previous retail experience is not essential as full training will be provided.

What We Offer

•    A welcoming and supportive team environment

•    Full training and ongoing development opportunities

•    25 days annual leave, plus bank holidays

•    Discounted food on selected Co-op product lines

•    Access to University of Surrey staff benefits

•    Opportunity to work in a vibrant and diverse campus community

Apply Now

If you're passionate about customer service and would like to be part of a friendly team serving the University community, please submit your application with a CV and cover letter on the University website.

Join us and help make our campus Co-op a great place to shop.

The University of Surrey reserves the right to close this vacancy early or extend based on Volume and Caliber of applications.

Closing Date: 10 Nov 2026

Area: Operational Services

Salary: £24,517 per annum pro rata (0.9 FTE)