Webinar On You're So Rude How To Deal With Incivility In The Workplace

Overview: In this practical and interesting webinar, North America's leading expert on civility in the workplace offers insight into what causes uncivil workplace, as well as solutions for creating a culture of civility and mitigating the costs of incivility. 

Key outputs how you will benefit from this knowledge:

Have an understanding of how civility can build trust and build his/her bottom line

Use 3 key ingredients to imbed civility into his/her work and life to communicate more effectively, build trust,and encourage respect

Be able to implement 5 best practices for fostering civility with his/her clients, community, and in general

Take-away sources and resources he/she can use immediately to build civility into your business

Why should you attend: 38% of workers believe the workplace is becoming more disrespectful, and that 67% believe there is a strong need for civility training. Civility in America Poll, 2011. 

Cell phone rudeness, chronic lateness, bullying, unprofessional dress, employee theft, poor customer service the statistics on incivility are alarming and endless. Disrespect and discourtesy are prevalent across the country and, according to many experts, incivility is systemic and epidemic. If there was ever a time when the world needed change, the time is now.

If world scale incivilities such as war and crime, political leaders, public temper tantrums, professional athletes very unsportsmanlike conduct, over-the-top celebrity self-indulgence, rampant bigotry and racism—do not have you convinced, consider how many of the following symptoms of viral incivility you have experienced in your own home, workplace or community in the past two weeks:

Persistent miscommunication, such as non-responsiveness, misunderstandings, arguments, withholding of information, diminished morale and/or mood, negative attitudes, lack of energy, poor engagement, lowered confidence and measurable lack of accountability

Decreased productivity, increased lateness and laziness, reduced quality and quantity of output, diminished collaborative effort

Increased customer service complaints, visible decrease in product and/or service standards

Growing gap in alignment between personal or corporate goals and leadership’s abilities, lack of integrity and ethics

Inability to adapt effectively to change

Inability to navigate cultural and communication barriers Increased difficulty recruiting and hiring competent personnel

Difficulty identifying and practicing core values

Lowered common sense, failure to attend to social cues and follow social conventions

Increased disengagement, difficulty maintaining relationships, less involvement in social, civic and community events

Areas Covered in the Session: Join civility Lew Bayer and learn to practice real-life civility in a virtual world. Some of the topics discussed include:

Defining Civility

The cost and consequences of Incivility.

Why you should care about civility- the ROI for business.

Understand the 3 main reasons people do not consistently practice civility even when they know the risks.

5 Best practices for fostering civility with your clients, community and in general.

Next steps: options for learning more.

Who Will Benefit:

Anyone who wants to present him/herself with civility when interacting online

Anyone who needs to direct or supervise the virtual/online activities of others

Instructor:

Lew Bayer A commitment to choosing civility and striving daily to practice what she preaches has made Lew Bayer an internationally recognized leader in her industry. For the past 14 years, Lew has lead the team at Civility Experts Worldwide- now 33 affiliates strong with representation in 12 countries- and earned the title of Canada’s leading expert on civility in the workplace. 

Lew is a recipient of the Manitoba Woman Entrepreneur of the Year Award for International Business. She was also nominated for the RBC Canadian Woman Entrepreneur of the Year Award in 2009, 2010 and 2011. In May 2010, Lew was the first Canadian to be awarded the prestigious AICI International Civility Star Award. 

Release of The Power of Civility in May 2011 makes Lew an 8-time published author. She is a national columnist who is frequently called upon for expert advice and she has worked with organizations large and small in a range of sectors all over the world. 

Lew takes the view that "civility is its own reward" and so encourages her team and clients to focus on the social capital outputs and less tangible benefits building social intelligence and culturally-competent communication consistently deliver. Lew is a graduate of McGill University, a member of the training team at Manitoba Tourism Education Council, Faculty at Georgetown University, Train Canada Corporation, and for the Canadian Management Center in Toronto. Additional credentials included Certified Culture Coach®, Master Certified Civility Trainer, and Project Manager/Essential Skills Practitioner with Workplace Education Manitoba. Lew is also founder and Executive Director of the Canadian Center for Cultural Competence, Chair of the Every Girl Can Canada® Initiative, Publisher of Civility at Work™ Magazine, Founder of the Macaroni and Please™ Manners at School program, proud mentor for The Etiquette House, and President of the International Civility Trainers Consortium. 

What's next? To meet growing demand for civility training, Civility Experts Worldwide launched the Civility Speakers Bureau 2011 and the flagship location of In Good Company Etiquette Academy and Finishing School is scheduled to open February 2013.

Contact Details:

NetZealous LLC, DBA TrainHR

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