Information Desk Assistant (EHA1936-0925)

We’re here to create and harness knowledge, to deliver opportunity for everyone.

About the Role

This is an exciting opportunity for an Information Desk Assistant to join the Faculty Office within the Faculty of Health, Social Care and Medicine to deliver outstanding customer service.

As Information Desk Assistant, you will be responsible for the day to day running of the Information Desk and foyer area in the Faculty of Health, Social Care & Medicine Building and the Clinical Skills and Simulation Centre, providing front line service. You will provide a professional and welcoming first impression of the Faculty and have responsibility for a range of administrative duties, whilst providing an outstanding customer service, by acting as first point of contact to all enquiries and visitors.

The role will work closely with colleagues across the Faculty and University departments and will be aware of key processes and contacts to help resolve any requests where appropriate.

Working hours for this role are 08:30am – 16:30pm.

For informal enquiries about this vacancy, you may wish to contact: Paula Jopson, FHSCM Executive Support Manager at Jopsonp@edgehill.ac.uk

About You

As Information Desk Assistant, you will have:

Excellent communication skills both written and verbal and interpersonal skillsFront facing customer service experienceExperience using databases, word processing and spreadsheets for administration servicesA flexible and positive approach to all workAbility to work without direct supervision, exercise initiative and independent judgement

At Edge Hill University we value the benefits a rich and diverse workforce brings to our community and therefore welcome applications from all sections of society.

Rewards & BenefitsA minimum of 35 days annual leave per annum (inclusive of bank holiday and University closure days)Discounted membership to our onsite state-of-the-art sport and leisure facilitiesStaff benefits scheme, which provides you with discounts across the high street, supermarket shopping, cinema tickets, dining out and more.Employee assistance programme with access to free confidential counselling sessions, legal & financial advice, and health & wellbeing resourcesA wide range of development programmes to enhance your careerBeautiful award-winning on-campus working environment.Automatic enrolment into the Local Government Pension Scheme with our employer contribution of 17.8%About Us

At Edge Hill University we believe in the life changing opportunities knowledge can create. Since 1885, we’ve been creating access to knowledge for those who may not have had the opportunity to before. 

Today, the effect we have has a far-reaching impact, not just for those who come to study here but for those who work, invest in, and live in our local communities too. So, if you’ve ever wondered if one person can make a difference, simply speak to our alumni, students, and award-winning staff.

Because for us education isn’t about how much you take in. It’s about what you take out into the world. 

Inspiring minds and changing futures since 1885, Edge Hill University is “A great success story… an institution that improves and impresses year after year” – Times Higher Education.

Closing Date: 14 Oct 2025

Department: Support

Salary: £24,215 per annum
Fixed term contract until 31/08/2026 - Campus based role