Are you passionate about customer service and looking for a role that’s filled with variety and challenge, working in a multicultural community? We are looking for enthusiastic, welcoming and customer-focussed people to lead and inspire a team delivering consistently excellent customer service.Join our Customer Services Team in University of Nottingham Libraries.
We know that having colleagues from a wide range of backgrounds is key to a good, supportive workplace and even better services. We are particularly keen to receive applications from those who are currently underrepresented in Libraries in the UK, such as racially minoritised people.
You’llâ¯lead a team- training and supporting staff and workingâ¯to improve and develop services.â¯Role modelling positive behaviour, you willâ¯help embed excellence.â¯
You’ll need to work independently at times,â¯prioritise and manage your workload,â¯and work with colleagues across all areas of University of Nottingham Libraries.â¯â¯
We are committed to providing competitive employment packages that support your well-being and help you reach your full potential. You will have access to a benefits package, including leading fitness and health facilities, staff discounts and travel schemes, along with a generous holiday allowance and highly attractive pension scheme.â¯â¯
To help deliver a full service, you may also be required to occasionally work at other libraries across our Nottingham campuses.â¯
This is a fixed-term maternity cover post up to 30th October 2026.
Hours of work:â¯30hrs per week.
Monday 1-7pm (.5hr unpaid break)
Tuesday 10am-7pm (1hr unpaid break)
Wednesday 1-7pm (.5hr unpaid break)
Thursday 1-7pm (.5hr unpaid break)
Friday 1-7pm (.5hr unpaid break)
This post has a specific timetable and applicants must be able to work all the hours as advertised. â¯
Please note some training may occur outside these hours and it will include operating an evacuation chair down a staircase to respond to emergencies. You will also work one public holiday/University Closure Day per year.
We want to see the best possible version of you in your application. Please see our Customer Service Adviser Recruitment video – which is aimed at team members, but helps reflect our values https://mediaspace.nottingham.ac.uk/media/t/1_jdj4s55c
To understand our recruitment process (including some handy tips and advice), please follow this link Understanding our application process - The University of Nottingham.
Informal enquiries may be addressed to anna.pelekanou@nottingham.ac.uk. Please note that applications sent directly to this email address will not be accepted.
Closing Date: 25 Jan 2026
Category: Administrative, Professional and Managerial (APM)