Senior Administrator (Internal only) (REG296626)

This vacancy is open to employees of the University of Nottingham only.

This is an exciting opportunity to join the Student Registry. We are seeking to recruit within our Customer Experience and Events team. Further information surrounding the work we do; our teams and our mission and goal is available here.    

What will you be doing?

As Senior Administrator, you will follow established processes to provide high-quality support to students and academics across the University. You will: 

Deliver high-quality advice and support services to a diverse community of students and staff.Identify solutions to queries and suggest improvements to processes. You may be required to supervise the work of others including providing guidance and support.

Please see the job description / role profile form for details of the activities you will undertake.  

What qualities are we looking for?

Proactive and self-motivated; a self-starterExcellent organisation and problem-solving skillsCollaborative team worker but is also able to work independently.   

Our team: 

The Customer Experience and Events team plays a key role in shaping and enhancing the student experience through the delivery of the University's graduation ceremonies and stakeholder voice activities. In this role, you will support the planning, administration and delivery of both areas, providing excellent service while helping to ensure feedback and insight inform future improvements.

You will support a broad range of administrative, customer service and project activities relating to both graduation and stakeholder voice. Responsibilities include managing enquiries, supporting the delivery of events and initiatives, maintaining accurate records, and contributing to the collection and analysis of feedback and insight.

During peak periods, particularly in the lead up to and delivery of graduation ceremonies and stakeholder voice events, you will be expected to work on campus full time.

We are a dedicated team committed to delivering excellent experiences and using feedback and insight to continuously improve our services.

As a member of our Customer Service team, you will be motivated to deliver excellent service and will

Enjoy working collaboratively as part of a team  Have a customer focused approach  Be confident solving problems and finding practical solutions  Be able to source and interpret information from a variety of resources Quickly develop expertise in key services and share best practice with colleaguesCommunicate clearly and confidently with a range of stakeholdersBe proactive and able to think on your feet Have excellent attention to detail and commitment to accuracy 

Why work with us? 

At the University of Nottingham, we are committed to providing generous employment packages whilst supporting the well-being of our staff to help them reach their full potential, for further information and detail on benefits, please click here.

Work patterns may fall between 09:00 to 17:00 Monday to Friday. This role is permanent and full-time (36.25 hours); however, applications from candidates wishing to work less than full time (to a minimum of 29 hours per week) will be considered. Job share applications may also be considered. Please specify in your application if you wish to work less than full time and the number of preferred hours. 

The university offers Agile working arrangements with a blended approach of home and office working each week, with 60% of working hours to be carried out from Campus.

Starting salary will normally be at the first point of the salary scale unless a candidate has significant relevant, HE skills/experience.

The interview date is to be confirmed and as part of the interview process, you will undertake a short skills assessment.   Interview expenses will not be paid.  

This post is not available to current University of Nottingham students. 

This position does not fulfil the UK Visas & Immigration sponsorship criteria for Skilled Worker; therefore, we can only accept applications from candidates who already have the right to work in UK.

Further information is available in the role profile. To apply for this vacancy please click ‘Apply Now’ to complete your details.

Please contact Sarah Branston, [email protected] if you have further questions about this role. Please note that applications sent directly to this email address will not be accepted.

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Closing Date: 13 Nov 2026
Category: Internal Only