Course Administrator - Trans National Education (TNE) (072019-296)

Category: Admin/Clerical | Faculty/Division: Faculty of Computing, Engineering and the Built Environment | School: CEBE Faculty Office | Department: CEBE Faculty Office | Location: City Centre Campus (Millennium Point) | Post Type: Full Time | Closing Date: 11 Aug 2019 | Here in the Faculty of Computing, Engineering the Built Environment we are looking to recruit a permanent Course Administrator who will manage a portfolio of partners who are overseas. Transnational education and global reach is a key area of growth for CEBE, we already work with partners in Sri Lanka, Hong Kong and China with significant growth in new partners joining CEBE in the new academic year. This really is an exciting time for the TNE team. If you are customer-focused, quality-driven and keen to follow a professional career within administration – with clearly defined career paths and opportunities – there’s never been a better time to join us. You will work closely with the Director of Faculty Administration, Associate Dean International, Directors of International and Link Tutors to successfully support our partners and students. The Role This role is ideal for someone who wants to positively contribute to the student and partner experience at Birmingham City University by effectively managing the administration of our overseas provision. Course Administrators are responsible for managing a portfolio of courses and modules (postgraduate and undergraduate)  from enrolment to graduation, including delivering Examination Boards, maintaining student records, Committee clerking and providing expert advice and support to students, partner staff and colleagues across the student lifecycle. This role is focused on partnership working and developing exceptional working practices with your overseas partners. You will need to be flexible in your approach and communication will be via SKYPE and written forms with your counterparts who are based overseas. There will also be a requirement to support with quality matters and provide advice on academic regulations. This role is key because TNE is a key area of growth and development for the Faculty which will lead to further opportunities for BCU to support with the education of students overseas. The Person You will be educated to degree level (or equivalent experience) coupled with proven administrative, IT and customer service experience within a complex environment. Experience in a student-facing role is desirable as is experience within an account management environment. You must also be able to successfully work with a wide range of stakeholders and be able to support our partners in understanding the universities processes and policies, influence change and develop others, all of this has to be achieved working at distance from your key stakeholders. Beyond that, your ability to act as a team player, demonstrate intellectual curiosity, to manage your workload and your excellent interpersonal and communication skills will be what sets you apart. To apply please complete the online application form and upload a copy of your up to date CV and a cover letter (no more than 2 sides of A4) outlining your suitability for the role.  Candidates are advised to remove personal information to ensure a fair and transparent recruitment process.