Customer Services Advisor (1165519EW)

An exciting opportunity has arisen for a Customer Services Advisor to work in our Student Services Centre on a working pattern between 8.00 am and 6.00 pm, with the requirement to work until 8pm on a rota basis in September-October. This role is full time fixed term until 14/07/2020.

Working in one of the largest Professional Services departments in the University, you will be responsible for providing advice, information and guidance to University of Southampton students and customers on a wide array of subjects including student fees and funding, accommodation, graduation, careers events and ID cards. The role requires successful candidates to have the flexibility to work as part of our customer services team, and in a more specialist role providing financial information and assistance to students in hardship on a one to one basis. 

The role involves a great deal of interaction with our students and the successful candidates must have:

Student Services is one of the largest Professional Services departments in the University. We provide a ‘one stop shop’ providing advice, guidance and information to University of Southampton students, as well as career advice, counselling services, support for disabled students, and help with VISAs and financial issues. Our services also include an Early Years Centre providing a childcare facility for students and staff, the Student Life Team, offering support in halls 24 hours a day, and some of the biggest and best leisure facilities in the area. These roles impact all of these services. If you would like to find out more please visit our website at: www.southampton.ac.uk/studentservices

Application Procedure

You should submit your completed online application form at https://jobs.soton.ac.uk. The application deadline will be midnight on the closing date stated above. If you need any assistance, please call Charlene Tyson (Recruitment Team) on +44 (0) 23 8059 6803. Please quote reference 1165519EW on all correspondence.

Closing Date: 12 Aug 2019
Post Type: Management, Specialist & Administrative