The University of Bath is looking for two individuals to join our team in an exciting new Transport Customer Liaison role within our Security department. In your role as Transport Customer Liaison, you will assist the efficient running of the UniBus service, providing excellent customer service to students, staff, visitors and the city of Bath populace.
The bus service operated from the Claverton campus is very important for the University, and we have invested heavily in the infrastructure. Over 50% of all staff and students arrive at the University by bus and during term time there are over 12,000 passenger trips/day.
The University of Bath is seeking two individuals to act as customer ambassadors in their role as Transport Customer Liaison to ensure that all passengers leaving from campus at busy times are able to begin their journey quickly by providing information, ensuring all passengers get on with the correct ticket ready for inspection and directing those without tickets to the ticket booth.
The successful candidate will be happy to work with students, staff, visitors and the city of Bath populace understanding that they are your customer, including late at night. Therefore, it is essential that you strive to maintain an excellent standard of customer service at all times and that you are keen to build effective working relationships.
By joining our Security team at the University of Bath team, you will enjoy a range of fantastic benefits including:
A competitive rate of payA generous pension scheme23 days annual leave per year, eight banks holidays and five extra discretionary days pro rataRegular awards for shining stars, from Love2Shop vouchers up to annual awards!A commitment to the well-being of our teams, with mindfulness sessions, fitness boot camps and free health checksGreat staff social eventsA staff suggestion scheme, with the chance to share your ideas and earn vouchersThe chance to develop, with many training courses and job shadowing opportunitiesUp to 20 hours a year personal development time for fitness classes, training, volunteering and charity workTax and national insurance savings through salary exchange schemes on nursery care and child care vouchers.These posts are being recruited on a full time (36.5 hours per week), 1 year fixed term basis. Please find the Job Description below to find out more information about the role.
If you would like to have an informal discussion about this opportunity, please contact Louise Fallows at 01225 385482.
Please note that all applications must be made via the University of Bath website.
Closing Date: 06 Oct 2019
Type: Operations & Facilities Support
