IT Support Technician (3 posts) (IS346619)

Apply to work as part of our busy, multi-location Campus IT Support team 

We are pleased to announce a number of vacancies within our multi-location Campus IT Support Team, which plays a central supporting role in helping to ensure staff, students and visitors derive the greatest possible benefits from the university’s extensive AV and IT services.

As one of our three new IT Support Technicians, located at either our University Park or Kings Meadow campuses, you will be responsible for providing first and second line support to the university community for all AV and IT related support requests received in-person, via telephone, self-service and email. As an IT Support Technician your role will be varied and you will be required to engage widely in supporting IT and AV technologies for the core business areas of research, teaching and administration.

Your background will include experience of providing technical support, including troubleshooting and supporting Windows operating systems, Microsoft Office products, desktop and laptop hardware. You will have a sound understanding of operating system security principles and working knowledge of Audio Visual technologies. You will be a quick and confident learner and keen to engage in supporting new technologies. You are very much a team player with excellent communication and customer service skills, who thrives in a demanding environment. 

At the University of Nottingham, we aim to give you all the support you need to nurture your talent, develop and reach your professional and personal career goals. We are committed to providing competitive employment packages whilst supporting the well-being of our staff to help them reach their full potential. As a University employee, you will have access to a range of benefits and rewards, including fitness and health facilities, staff discounts and travel schemes, along with a generous holiday allowance and attractive pension scheme.

As the successful candidate, you will have 2 A levels/equivalent qualification and relevant experience trouble-shooting and problem-solving in an IT workplace environment. 

These are permanent posts, based at either our University Park Campus or Kings Meadow Campus. Hours of work are full-time (36.25 hours per week Monday to Friday, 09:00 – 17:15), however job share arrangements may be considered.

Informal enquiries may be addressed to Gary Smith, email gary.smith@nottingham.ac.uk. Please note that applications sent directly to this email address will not be accepted and a fully completed application form is required.

Closing Date: 14 Oct 2019
Category: Technical (TS)