Course Administrator (TNE) (042020-148)

Birmingham City University is a large and diverse place to work and study right in the heart of the city and we currently have an exciting opportunity for a Course Administrator to join our dynamic team. 

Here in the Faculty of Business, Law and Social Sciences we are looking to recruit a permanent Course Administrator who will manage a portfolio of courses and partners who are overseas.

Transnational education and global reach is a key area of growth for BLSS, we already work with partners in a number of destinations and we plan for significant growth in new partners joining BLSS in the new academic year. This really is an exciting time for the TNE team.

If you are customer-focused, quality-driven and keen to follow a professional career within administration – with clearly defined career paths and opportunities – there’s never been a better time to join us. You will work closely with the Director of Faculty Administration, Associate Dean's, Directors of International and Link Tutors to successfully support our partners and students.

This role is ideal for someone who wants to positively contribute to the student and partner experience at Birmingham City University by effectively managing the administration of our overseas provision. Course Administrators are responsible for managing a portfolio of courses and modules (postgraduate and undergraduate)  from enrolment to graduation, including delivering Examination Boards, maintaining student records, Committee clerking and providing expert advice and support to students, partner staff and colleagues across the student lifecycle.

This role is focused on partnership working and developing exceptional working practices with your overseas partners. You will need to be flexible in your approach and communication will be via SKYPE and written forms with your counterparts who are based overseas. There will also be a requirement to support with quality matters and provide advice on academic regulations. This role is key because TNE is a key area of growth and development for the Faculty which will lead to further opportunities for BCU to support with the education of students overseas.

You will be educated to degree level (or equivalent experience) coupled with proven administrative, IT and customer service experience within a complex environment. Experience in a student-facing role is desirable as is experience within an account management environment. You must also be able to successfully work with a wide range of stakeholders and be able to support our partners in understanding the universities processes and policies, influence change and develop others, all of this has to be achieved working at distance from your key stakeholders. Beyond that, your ability to act as a team player, demonstrate intellectual curiosity, to manage your workload and your excellent interpersonal and communication skills will be what sets you apart.

To apply please complete the online application form and upload a copy of your up to date CV and a cover letter (no more than 2 sides of A4) outlining your suitability for the role.  Candidates are advised to remove personal information to ensure a fair and transparent recruitment process.

With around 24,000 students from 80 countries, Birmingham City University is a large and diverse place to study. We put students at the heart of everything we do, giving them the best opportunities for future success. The University has an enviable reputation for providing quality, student-focused education in a professional and friendly environment. Our superb courses, state-of-the-art facilities, first-rate staff, and focus on practical skills and professional relevance is producing some of the country’s most employable graduates. 

We put £270 million into the regional economy and support thousands of jobs in the area. We're investing £260 million in our estate, including a major expansion of our city-center campus at Eastside, providing students with an enviable range of facilities. The Complete University Guide ranked us as a top 30 UK university for spending on facilities in 2015.

Our staff and student community is defined by our core values, which outline who we are as a University and how we will work with each other. Our core values are Excellence, People focused, Partnership working and Fairness and integrity.

Closing Date: 01 May 2020
Category: Admin/Clerical