IT Operations Support Engineer (Voice & Unified Communications) (IS085220)

Information Services are looking to appoint an IT Operations Support Engineer who is a specialist in Voice & Unified Communications to work in our Networks Operations team which provides the operational functions of all network and voice services across the University campus network.

As an IT Operations Support Engineer (Voice & Unified Communications) you will provide operational support for the campus voice networks and associated applications, including the University’s mobile devices service. Any issues, incidents or service requests will be responded to and where possible resolved within the defined service levels and appropriate actions will be undertaken to ensure the performance of Voice and Unified Communications systems is optimised. This role incorporates a level of development work relating to the Unified Communications service - it is expected that you will be able to provide the skills to enhance the current UC service and implement across a wider user-base.

Your background will involve proven expertise in voice or Unified Communications networking with a good understanding of key telecommunications principles including SIP, TDM, ISDN30, DPNSS and the ability to provide support on all components of on-premise Microsoft Skype for Business including Enterprise Voice as well as a reasonable level of understanding of IPv4 networking and protocols. In addition, you will possess experience of working on large scale voice systems with at least 2000 end users and of supporting/ programming systems within a Contact Centre environment

Equally important is your approach to work, for instance highly motivated with a keen willingness and demonstrable ability to learn, strong analytical problem-solving skills and great attention to detail, good communication and documentation skills and the ability to work under pressure. You will be working on routine service requests and issue/incident resolution, while working within a structured IT Service Delivery Framework (i.e. ITIL).

As the successful candidate, you will have Degree level or equivalent relevant experience.

This post will be offered on a full time, permanent contract. Job share arrangements may be considered. 

Informal enquiries may be addressed to Marlon Cole (marlon.cole@nottingham.ac.uk). Please note that applications sent directly to this email address will not be accepted.

Closing Date: 18 May 2020
Category: Administrative, Professional and Managerial (APM)