IT Operations Senior Support Engineer (MySQL) (IS137720)

The University of Nottingham is looking to appoint a IT Operations Senior Support Engineer specialising in database administration of MySQL, with the ability to provide operational support on a range of database platforms in a large and complex IT infrastructure. You will play a key role in contributing towards the on-going support, maintenance, design, development and management of our core IT services.  

As a IT Operations Senior Support Engineer, you will take the lead in providing day-to-day administration, technical support and management, advice and guidance on our MySQL platforms running on Linux. You will in the short term also assist in performing a similar role with our remaining Oracle database platforms. These platforms underpin many of the core systems of the University and so it presents and interesting and exciting opportunity.  

You will already have relevant skills in managing and supporting MySQL, or other databases, preferably in a Linux environment in a busy organisation. Also desirable are Mongo DB skills.  

In addition, you would benefit from a broad understanding of a number of platforms, products, services and technologies with demonstrable recent experience in current versions, while having experience in the support, maintenance and configuration of relevant infrastructure technologies. 

Equally important is your approach to work, for instance highly motivated with a keen willingness and demonstrable ability to learn, with strong analytical problem-solving skills and great attention to detail, good communication and documentation skills and the ability to work under pressure. You will be working on routine service requests and issue/incident resolution, while working within a structured IT Service Delivery Framework (for instance, ITIL). You may also be involved in the supervision and training of less experienced staff. 

At the University of Nottingham, we aim to give you all the support you need to nurture your talent, develop and reach your professional and personal career goals. We are committed to providing competitive employment packages whilst supporting the well-being of our staff to help them reach their full potential. As a University employee, you will have access to a range of benefits and rewards, including leading fitness and health facilities, staff discounts and travel schemes, along with a generous holiday allowance and a highly attractive pension scheme. 

As the successful candidate, you will be educated to Degree level or equivalent relevant experience.

This is a permanent, full-time (36.25 hours per week) post, however job share arrangements may be considered.

Informal enquiries may be addressed to Marlon Cole, email marlon.cole@nottingham.ac.uk. Please note that applications sent directly to this email address will not be accepted.

Closing Date: 20 May 2020
Category: Administrative, Professional and Managerial (APM)