Help & Support Advisor (EHA1432-1120)

Make a difference, every day, to the lives of our students.

About You

Flexible and adaptable in approach with excellent customer service skills, you will use your initiative to resolve problems and maintain an active contribution to the team effort. Experience of working in a busy, fast paced customer-focused environment is essential as is a good level of IT competency, with a particular focus on support for PC and mobile technologies. 

Your approachable and friendly manner coupled with outstanding listening skills and an ability to unpick and support customer enquiries, will ensure that you quickly establish yourself as a key member of our high performing team.

About the Role

You will provide excellent customer care via our multiple physical and virtual service points in a busy and high-profile student support and customer enquiry handling service.

The shift pattern is below:

Monday

Tuesday

Wednesday

Thursday

Friday

Saturday

Sunday

7:45 - 4:00

7:45 - 4:00

8:45 - 5:00

8:45 - 5:00

9:45 - 6:00

Rewards/Benefits

You will benefit from 22 days annual leave plus 13 bank holiday and University closure days per annum. We aim to provide our staff with a positive work life balance and have a range of schemes in place to support this. Your continued professional development is as important to us as it is to you and we demonstrate this through our investment in your CPD activity. 

You will be automatically enrolled into the Local Government Pension Scheme and have access to our staff benefits platform, which provides you with discounts across the high street to help you save money on your everyday spending such as supermarket shopping, cinema tickets, dining out and more. We also offer discounted membership to our state-of-the-art sport and leisure facilities.

About Us

Edge Hill University is “A great success story… an institution that improves and impresses year after year” – Times Higher Education. 

The University has been ranked Best University Workplace (Times Higher Education 2015), judged Best UK Employer (European Business Awards 2016) and highly commended in Times Higher Education Leadership and Management Awards 2017 for Workplace of the Year.

The Times Higher ‘University of the Year’ award celebrated our distinct role in “transforming lives” – reflecting a distinctive philosophy of creating opportunity from excellence.

Based on an award-winning campus in West Lancashire, Edge Hill University offers a stimulating and empowering environment for ambitious and high performing professionals.

For informal enquiries about this vacancy you may wish to contact: Andy Billington, Help and Support Manager at Billinga@edgehill.ac.uk 

At Edge Hill University we value the benefits a rich and diverse workforce brings to our community and therefore welcome applications from all sections of society.

Closing Date: 24 Nov 2020
Category: Support