Customer Services Administrator (Fixed Term) (CH9788)

We are offering an exciting opportunity which has arisen for a Customer Services Administrator within the Campus Infrastructure team at the University of Bath.

This is a varied role, we are seeking to recruit an eager, motivated individual to join our small team.

About the role:

The team acts as the central function to co-ordinate all maintenance work received from staff, working closely with the Campus Infrastructure office and Workshop teams to provide reactive and planned maintenance across the Estate. The post is diverse and involves dealing with a wide range of matters in support of the various functions of the Department.

Core hours are between 8.00am and 4.20pm and scheduled among the team, so flexibility is important.

This role is offered on a full time (36.5 hours per week) fixed term basis with an expected end date of 28/02/2023. 

About you: 

You will be well organised, with a strong administrative background and preferably experience within a facilities management environment or similar. You should possess excellent customer service and communication skills, with a common-sense approach to problem solving. You will need initiative and good judgement. The ability to constantly re-prioritise workload in a reactive environment is essential. 

A good understanding of Microsoft packages including Word and Excel is required. Training will be given in the use of University specific software such as Archibus and Agresso.

About us:

For an informal discussion please contact Laura Moorcroft (lm760@bath.ac.uk).

The Department of Estates (now Campus Infrastructure) is a large, diverse and busy department covering the development, maintenance and upkeep of the buildings and estate.

What we can offer you:

We are an equal opportunities employer and have an excellent international reputation with staff from over 60 different nations. We have made a positive commitment towards gender equality and intersectionality receiving a Silver Athena SWAN award. 

A family-friendly University with an increasingly agile workforce, we are open to flexible working arrangements. We’re also proud to be a disability confident leader and are happy to discuss any reasonable adjustments you may require. 

We offer:a very generous employer contributory pension scheme;generous annual leave allowance with an additional 5 discretionary days so that you can enjoy a positive work life balance;an excellent reward package that recognises the talents of our diverse workforce; a wide range of personal and professional development opportunities.

Our campus is surrounded by beautiful countryside, and the City of Bath with its historic charm and social activity only a short distance away creates an excellent environment in which to work. Find out from our staff what makes the University of Bath a great place to work. Follow us @UniofBath and @UniofBathJobs on Twitter for more information.

We aim to be an inclusive university, where difference is celebrated, respected and encouraged. We truly believe that diversity of experience, perspectives, and backgrounds leads to a better environment for our employees and students, creating a learning environment and organisational culture that enhances health and wellbeing across our community. We are very proud to have recently received Ambassadors for Autism certification and are an accredited Disability Confident Leader; committed to building disability confidence and supporting disabled staff.

Closing Date: 18 Sep 2022
Type: Management, Specialist and Administration