Accommodation Officer (Part time) (REG443222)

Accommodation Services manage a portfolio of over 10,000 bedrooms across a variety of properties and work with a selection of third partner providers. Working as part of a team, you will be responding to email, live chat and face to face enquiries to provide a professional customer focussed service. You will provide a first line response to all applicant and student accommodation queries. The role will assist in the administration of student applications, allocations, pre arrival and post arrival processes involving a high volume of applications and room stock. You will be required to operate within set time frames to meet the student accommodation guarantee and recruitment targets for both the University and third party accommodation providers. Liaising with third party providers you will ensure that contractual SLAs are being met and that students receive the best possible student experience. You will be able to build reports using complex data systems to monitor availability, conversion and inform senior management. The Accommodation Officer role is critical to the conversion of applicants to students in the recruitment process and accurate and precise reporting is required.

Candidates should have substantial administrative experience of working in a customer focussed environment and be educated to at least HNC/HND standard (or equivalent). Excellent IT, interpersonal and relationship management skills are also required.  

This position is offered on a permanent basis. Hours are part-time (15 hours per week) and working days will be Mondays and Tuesdays. This role is required to work in the office and is not open to hybrid working. 

Informal enquiries may be addressed to Caroline McLeod, tel: 01159513766 or email caroline.mcleod@nottingham.ac.uk. Please note that applications sent directly to this email address will not be accepted.

Closing Date: 06 Dec 2022
Category: Administrative, Professional and Managerial (APM)