Quality Enhancement Officer (Q126003)

About Birmingham City University

At Birmingham City University, we are a diverse and inclusive learning community of over 31,400 students from more than 120 countries. We aim to become an exemplar anchor institution, creating and sharing knowledge for a better and more inclusive society. We are committed to providing a transformational educational experience, supporting world-class research, and fostering a collaborative and supportive working environment for our staff.

Recognised as one of the UK’s Top 250 employers (Financial Times & Statista), we pride ourselves on being a place where colleagues feel valued, supported, and able to grow their careers while contributing to the success of our students and communities.

Our student demographic reflects the rich cultural and ethnic diversity of Birmingham itself, with a significant proportion of students from minoritised ethnic backgrounds and the majority of our home students coming from the West Midlands.  This diversity is a strength, and it calls for a workforce that is equipped to challenge deficit narratives and thinking — those assumptions that position students from underrepresented groups as lacking rather than recognising their assets, strengths and potential.

By embracing this perspective, we aim to create an environment where all students and colleagues can thrive, and where our work contributes positively to the social, cultural and economic life of Birmingham and beyond.

Role Summary

We are seeking two Quality Enhancement Officers to join our Quality Assurance & Enhancement team, supporting the delivery of high-quality services across the University.

We currently have a permanent position and a maternity cover available. 

In this role, you will support the delivery of quality assurance and enhancement activities across the University, working closely with academic and professional services colleagues. You will provide administrative and operational support for programme approval, review and governance processes, helping to ensure quality activities run smoothly and records, documentation and reporting are accurate and compliant.

Key Responsibilities

Provide operational support for programme validation, review and reapproval processes, including scheduling, documentation and stakeholder communicationMaintain accurate records of academic programmes, quality processes and committee outcomesCoordinate and service academic quality committees, including preparing papers, taking minutes and following up actionsSupport data collation, reporting, guidance materials and staff development activity related to academic quality

Essential Requirements

Experience in an administrative or coordination role within a complex organisationKnowledge of or interest in quality assurance or academic governance in higher educationStrong skills in managing documents, data and records accurately and systematicallyExperience servicing meetings, with effective written and verbal communication and strong organisational skills

Desirable Requirements

Experience of working in a higher education setting, particularly within quality assurance or academic administrationFamiliarity with programme validation, review or approval processesExperience using student record systems or data platforms in an education context

Further Information

If you are excited by the opportunity to help shape the future of the Quality Assurance and Enhancement Department, we would love to hear from you.

For an informal discussion about the role, please contact Clare Portlock at [email protected]

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The appointed candidate will normally be employed through our subsidiary company, BCU Support Services Limited, a wholly owned subsidiary of Birmingham City University. Appointees with prior LGPS membership who wish to re-enter the scheme may do so and will be employed directly by the University.

Why work for us

Work–life balance– Generous leave and hybrid working (role dependent).Career development– Opportunities to grow, develop and progress your career.Reward and wellbeing– Competitive pay, pension,a health cash plan,wellbeing support anda wide range ofstaff benefits.Inclusive culture– A supportive, diverse environment where everyone belongs.

Closing Date: 02 Oct 2026

Department: Admin/Support Service

Salary: £32,006 to £35,331 per annum
Full Time - 1 x Permanent & 1 x Maternity Cover