Dagstuhl-Seminar — Improving Trust between Humans and Software Robots in Robotic Process Automation

Robotic Process Automation (RPA) is an emerging technology that sits between the fields of Business Process Management (BPM) and Artificial Intelligence (AI). RPA allows organizations to automate high-volume and repetitive tasks – also referred to as routines – performed by human users. The enactment of these routines is emulated by means of a software (SW) robot that works on the applications' user interfaces (UIs) in the same way as the original human operators did. The overall goal is to explore the scientific and technological foundations to pioneer new trust-aware RPA solutions that work in partnership with the human workforce, to enhance human capabilities rather than replace human intelligence and break through the barriers to human trust using RPA.