Webinar On Being Heard (How to Build an Authentic Culture of "Safe, Heard and Respected Communication" One New Employee all the way up to CEO at a Tim

Overview:

The goals of the program are to help people "Control the Controllable." What's within their power in regards to communication in their own workplace, and build mastery, allowing them to move from a point of feeling frustrated and possibly even powerless, (either organizationally or individually), to powerful.

They are taught a specific approach and set of skills, so they can learn to speak appropriately and most effectively about a work related concern to another individual or their boss. 

By the end of the session, they will begin to feel confident and empowered to begin expressing themselves responsibly and effectively in the workplace.

The program is participatory from almost the beginning. Participants are given questions very shortly after the introduction to draw from their own personal experience and answer privately on their own, to engage them on an organizational or individual level. 

This "asking" them to draw from personal experience is woven throughout the program, as it also weaves with bringing them back to facts (in the beginning), followed by benefit building, emotional connectedness to the benefits and skills, etc.

Participants who are comfortable will be invited to share some of their answers in the chat area, and such answers are carried forward throughout the program. (Participant posting of answers is strictly voluntary.) The program concludes with a very specific call to action for them as individuals in order to "anchor" their learning.

Interspersed with their participation, are very specific teaching modules as outlined in the next section. Within the teaching modules, participants are kept engaged by practicing or responding to the thinking/written challenge.

The class is dynamic, fun and energizing. This is not a course for people who want to turn on their computer while they're doing lots of other things at their desk.

It should be attended by people who have a genuine interest in learning to speak up for them. 

Why should you attend: Do you ever feel like you push paper from one side of your desk to the other, because of employee turnover? 

How about those employees who finally come to you because they've bit their tongues long enough and you're their last stop before the door to beg for respect, recognition, change of particular conditions they just can't endure any longer?

Are you tired of the revolving door that YOU have to contend with? Is your corporate culture one where authority runs downhill and collaboration and ideas from the sides and the bottom, certain leaders or peers have no time or interest?

Your company, (through you and your HR peers or partners), invests huge amounts of time and resources in candidate application evaluation, interviewing time of multiple parties, hiring, training, and basically thousands of dollars on average, getting someone up and rolling. 

Then one day, they walk in with a letter of resignation. As an HR professional, how often do you only find out in an Exit Interview, how seriously unhappy someone was in your company, or issues that ARE within the organization's control? Even of those who say "No the job was great, it's just a better opportunity."…how many (if they'd been comfortable coming speaking up sooner), might you have been able to keep?

Or you have that situation in a particular department, where there are reporting upwards employees have the SAME interpersonal challenges over and over, frustration over and over because they don't feel heard and fear if they speak up, they'll be perceived as whiners, or troublemakers?

How about you yourself? You have ideas, concerns, work/life related needs. Do you have a boss who just does not 'have the time', doesn't care, and just assumes you're doing ok (unless you hear otherwise), so you swallow your thoughts and words rather than risk conflict or rejection? 

Areas Covered in the Session:

• Introduction: Ask why they chose to attend(via chat boxes) and what they hope to get out of this session
• Emotional Engagement Exercise:(Best work communication environment with impact
• Second EE Exercise:(Worst boss/communication work environment memory & impact)
• Teaching module: Evidence of cost to companies (turnover rates, dollars lost, productivity lost, etc
• Evidence is also shared about "cost" to individuals' (stress, medical cost, health challenges, family life impact, etc)
• Exercise: Identify one skill they'd like to improve in themselves related to any business communication challenge in their current situation (Remember all exercise are done privately and they are moved along very quickly)
• Teaching Points (augmented or minimized depending upon need of the group)
• Q&A

Who Will Benefit:

• HR Professionals Looking to Integrate Deeper Effectiveness in the Culture
• Succession Planning Candidates
• New Supervisors

 

 

Instructor: Mary-Claire Lynas has spent over 30 years honing her knowledge, skills and coaching abilities, first in the arts as a classically trained musician, and then for varied organizations in the US and Bermuda. 

An expert in interpersonal and organizational communication, and career strategy, "MC" has helped thousands of people improve their knowledge, skills and confidence. She helps people think and communicate more effectively, resolve conflict, develop strategic thinking, work collaboratively, learn to negotiate, deliver dynamic authentic presentations and more, to live their most fulfilling work lives. 

In her vast corporate career, Mary-Claire has shared her own leadership and teaching-coaching skills in a variety of industries including utilities, engineering, manufacturing, real estate, law, insurance, and marketing. 

She learned the needs of business professionals from every point of view as she worked upwards in her career as an award winning Sales professional, an HR Specialist, Manager, Director, Vice President, and Consultant/Coach. MC holds a Bachelor of Arts with Honors degree from Seton Hall University in Communications. 

Her most recent client is the Bermuda Foundation for Insurance Studies. In addition, she coaches private clients from all over the US and Internationally.