Legal & Effective Behavioral Interviewing: Find Better Employees with the Right Questions

This Course is approved by HRCI and SHRM Recertification Provider.

 

Overview:
Have you ever been completely blind-sighted by a job candidate? In the interview he seemed perfect; once hired, he was a disaster. In this program, Judi addresses both the art & science of effective behavioral interviewing. You'll learn how to prepare for an interview & ask behavior-based questions that enable you to determine the candidate's abilities based on their past performance. You'll learn how to resist the allure of the flashy job candidate who looks and sounds good in the interview, but turns out to deliver much less on the job. You'll learn how to avoid the mistake of dismissing quiet candidates just because they don't may a great first impression. You'll learn how to work with a panel of raters to come up with an objective measurement tool that uses past behavior as the best predictor of future workplace performance.

Learning Objective: To prepare, conduct, and evaluate behavioral interviews when hiring or promoting employees; to eliminate subjective hiring decisions and increase effectiveness and validity in the selection process while following legal guidelines.

Areas Covered in the Session:

• Differentiate behavioral interviewing from standard interviewing
• Utilize a variety of interviewing formats
• Define selection criteria
• Write behavioral questions based on selection criteria
• Prepare an interview room
• Facilitate a behavioral interview
• Ask behavior-based questions
• Ask spin-off questions
• Take effective interview notes
• Avoid interviewer traps
• Close the interview on the right note
• Utilize non-discriminatory evaluation tools

Who Will Benefit:

• Managers
• Supervisors
• Leaders
• Human Resource Professionals
• Shift Leaders
• Sales & Marketing Professionals
• Customer Service Professionals
• Executives
• Development Directors
• Board Members
• Office Managers
• Volunteers
• Coordinators

 

Instructor: Judi Clements, President of Judi Clements Training & Development, in Clifton Park, NY, is a veteran training professional who offers training, coaching and webinars in the areas of management, communication, professional development, and customer service, who offers cutting-edge programs with a “laugh-while-you-learn” approach. She is a New York State certified teacher, trained mediator, and qualified Myers Briggs ® Personality Type expert. She is a recipient of the American Society of Training & Development’s “Corporate Trainer of the Year” award and the Girl Scouts’ “Outstanding Community Leader” award. Visit her on www.judiclements.com. You Tube. Facebook, Linkedin, Google +, and Twitter.