Student Support Officer (EHA2039-1125)

We’re here to create and harness knowledge, to deliver opportunity for everyone.

About the Role

As a key member of the Student Support Team, you will focus on maximising student retention, and ensuring a consistent, high-quality and streamlined approach to supporting students who are struggling or at risk of leaving the University.

You will also streamline and develop processes to enable students at risk to be identified at the earliest possible opportunity including ensuring such students are directed to support services in a timely manner. You will demonstrate high quality note and action planning skills, recording data and interactions accurately and in a timely manner.

An enthusiastic and experienced individual with a commitment to embedding and implementing activities, you will support students from a wide range of backgrounds including students from underrepresented groups within Higher Education, who will benefit from breaking down barriers to success. You will plan and participate in activities to support underrepresented groups as and when required throughout the academic year.

For informal enquiries about this vacancy, you may wish to contact: Kordel Dickinson, Student Transitions and Support Manager at Dickinsk@edgehill.ac.uk

About You

Pro-active and forward thinking, you will be able to anticipate student needs and initiate support strategies that promote positive steps and academic success. Self-motivated and resilient. Maintain a positive and solution-focused approach when working under pressure or managing complex situations. Demonstrate flexibility and adaptability to work effectively in a dynamic environment with shifting priorities and diverse student needs. 

You will be experienced in managing a student caseload, whilst operating within set timeframes. Your excellent interpersonal and communication skills will enable you to communicate effectively with students who are experiencing personal and practical difficulties, as well as supporting colleagues in other support services and academic teams. 

Excellent organisational, prioritisation and planning skills are essential as is personal resilience and the ability to use your own initiative to resolve complex problems by applying creative and innovative solutions to support student success.

At Edge Hill University we value the benefits a rich and diverse workforce brings to our community and therefore welcome applications from all sections of society.

Rewards & BenefitsA minimum of 36 days annual leave per annum (inclusive of bank holiday and University closure days)Discounted membership to our onsite state-of-the-art sport and leisure facilitiesStaff benefits scheme, which provides you with discounts across the high street, supermarket shopping, cinema tickets, dining out and more.Employee assistance programme with access to free confidential counselling sessions, legal & financial advice, and health & wellbeing resourcesA wide range of development programmes to enhance your careerBeautiful award-winning on-campus working environment.Automatic enrolment into the Local Government Pension Scheme with our employer contribution of 17.8%About Us

At Edge Hill University we believe in the life changing opportunities knowledge can create. Since 1885, we’ve been creating access to knowledge for those who may not have had the opportunity to before. 

Today, the effect we have has a far-reaching impact, not just for those who come to study here but for those who work, invest in, and live in our local communities too. So, if you’ve ever wondered if one person can make a difference, simply speak to our alumni, students, and award-winning staff.

Because for us education isn’t about how much you take in. It’s about what you take out into the world. 

Inspiring minds and changing futures since 1885, Edge Hill University is “A great success story… an institution that improves and impresses year after year” – Times Higher Education.

 

 

Closing Date: 01 Dec 2025

Department: Support

Salary: £28,778 to £31,236 per annum
Permanent campus based role