Future Students Administrator (Multiple Posts, Internal Only) (REG724525)

INTERNAL VACANCY

This vacancy is open to employees of the University of Nottingham only.

We are looking for an enthusiastic and organised Administrator to join our Future Students Centre (FSC), the University of Nottingham’s central service dedicated to supporting prospective students throughout their journey from first enquiry to enrolment.

The FSC is a hardworking, dynamic team working across undergraduate, postgraduate taught and postgraduate research recruitment. We provide essential support throughout the admissions cycle, including:

Enquiry handling across multiple channels (telephone, email, live chat, online forms and WhatsApp)Interview and assessment coordination for Schools across the UniversityConversion activity support, including pre-application and post-offer engagement

As an Administrator within the FSC, you will:

Provide timely, accurate and friendly responses to prospective students, parents, teachers and other stakeholdersSupport the University’s admissions processes by delivering high-quality administrative servicesCo-ordinate and assist with University-wide and School/Department level recruitment interviews and assessments.Work collaboratively with other teams across the University to deliver proactive campaigns, recruiting the very best students for the University.

About You

The successful candidate will have:

Excellent customer service skills and experience in a customer-focused environmentStrong written and verbal communication skillsGood IT literacy, including confidence using databases and Microsoft toolsThe ability to prioritise workloads and work well within a teamA positive, proactive approach to service delivery and continuous improvement

Additional Information

This role is full-time (36.25 hours) and permanentHybrid working is currently in place: a minimum of 2 days per week on campus, with remote working for the remainder (subject to operational requirements and future review)Some evening and weekend working is required, including a minimum of four Saturdays per year to support recruitment events (with paid overtime or TOIL)Restrictions may apply to annual leave during the Confirmation & Clearing period (August)The role is subject to a six-month probation period

Informal enquiries may be addressed to Laura Durnell, email: Laura.Durnell@nottingham.ac.uk. Please note that applications sent directly to this email address will not be accepted.

#INT

#LI-DNI

Closing Date: 17 Jan 2026
Category: Internal Only