Client Services Coordinator (Accounts) (CSS-0299-26)

One year fixed contract

We are seeking an experienced and resourceful Client Services Co-Ordinator to join our unique and busy veterinary hospital.

This is a vital front-facing role that requires a high level of professionalism, empathy, and organisational skill. You will be the first point of contact for our clients and play an essential role in delivering exceptional service and support throughout their journey with us.

Key Responsibilities:

Greeting clients and providing a warm, welcoming experienceHandling and accurately processing client and patient informationIdentifying and resolving discrepancies quickly and efficientlyDealing with incoming calls and emails Processing card and cash paymentsEnsuring consents completed, relevant deposits/ insurance documents taken as time of patient admissionClosing patient files, ensuring payment taken at time of discharge Processing and sending insurance claims in a timely and accurate mannerLiaising with clinical, non-clinical, and other internal departments

What We’re Looking For:

Proven experience in a client-facing role, ideally within a healthcare or veterinary settingStrong administrative skills, including proficiency with Microsoft Office and CRM/database systemsExceptional attention to detail and accuracyExperience in basic accounts processesExperience handling insurance claims is highly desirableSuperb communication and interpersonal skillsConfidence in discussing sensitive topics with empathy and discretionHighly organised, conscientious, and diligent in your work

This is an exciting opportunity to become part of a collaborative and compassionate team, where your skills and contribution will be valued every day.

Normal working hours will be 35 hours per week working Monday to Friday, covering between the hours of 7.30am to 6.00pm, weekend cover as and when required in consultation with your line manager.

We offer a generous reward package and benefits including:

Competitive and attractive pension packageA range of family friendly policies, including adoption, maternity and paternity pay and leaveOn site café and restaurant Free membership to the newly built Fitness and Wellbeing Centre located on site (gym, badminton, climbing wall, Zumba, yoga and Pilates classes included)Cycle to work schemeFree mini-bus service to and from Potters Bar station and Hawkshead Campus 

Prospective applicants are encouraged to contact Michelle Bhogal –Team Leader on: 01707 669354 or email: [email protected] if they have any questions regarding this vacancy.

Please note: We are unable to offer visa sponsorship for this position, and applicants must have the existing right to work in the UK.

Closing Date: 22 Nov 2026

Reporting Unit: Administrative

Salary: £29,915 to £32,568 Per Annum Including London Weighting
Fixed Term / Full Time