Residence Service Supervisor (FDRES1074)

Do you know how to go the extra mile for customers? Are you dedicated to providing an excellent service? Do you have good interpersonal and communication skills? Do you have excellent organisation skills with the ability to prioritise tasks effectively?

Residential Services provides accommodation for around 8,500 University of Leeds students in self-catered and catered sites, both on and off campus. We also provide facilities for meetings and conferences.  We are an innovative service with a clear vision to provide some of the country’s best student accommodation.

We are seeking an approachable, customer focused individual to join our team. You will provide a high quality front line reception service to our customers, undertake basic maintenance tasks and site checks as well as monitoring the performance of external contractors working at the site.

You will have significant experience of working in a front-line customer service environment, have excellent communication and interpersonal skills, and be able to work on your own initiative with minimal supervision as well as working as part of a wider team.  You will also have a basic working knowledge of building maintenance and services and will have the ability to carry out minor repair tasks.

You will be based at St Marks Residence, but should be prepared to work at any of the other Residential Services’ sites as required. The post also requires a Basic Disclosure Check.

Residence staff are required to provide a flexible service, working as necessary to meet the needs of the business.  This would normally equate to a 35 hour working week, worked 5 days over 7.  Shifts could include 7:30 am to 3:30 pm, 10:00 am to 6:00 pm and 12 noon to 8:00 pm.

To explore the post further or for any queries you may have, please contact:

James Gamble, Residence Manager

Tel: +44 (0)113 343 0493, email: j.f.gamble@leeds.ac.uk

Closing Date: 22 Sep 2019
Category: Operational Support