IT Service Delivery Specialist (1191319JF-R)

The University of Southampton is home to the NIHR Evaluation, Trials and Studies Coordinating Centre (NETSCC), established in 2008. NETSCC manages evaluation research programmes and other research on behalf of the National Institute for Health Research (NIHR).

Wessex Institute staff are supported by a combination of centrally provided IT services and a locally-based Information Systems Team. We are currently seeking to appoint a candidate who will be able to utilise their current IT and end user support skills by joining this team in supporting a number of key specialist applications and functions, including the NETSCC research management system.

Exposure to Microsoft Office (Word / Excel / PowerPoint / Outlook) is required for this role. Knowledge of systems and user acceptance testing, liaison with 3rd party software suppliers/ supplier management, experience of video conferencing facilities and some exposure to hardware fault resolution would be advantageous.

The successful candidate will be required to provide front line systems support to end users, accurately logging and prioritising support calls and providing solutions to reported issues. They may also be required to undertake training of end users in online system usage and desktop applications to help enable the provision of a 1st class service to our customers.

The post is expected to be full time, but flexible working may be considered for the right candidate(s). The University of Southampton offers the many benefits of a good employer including: generous holidays, excellent leisure and arts facilities and the opportunity to develop your career in a professional, friendly and pleasant working environment.

For further information please contact either Malcolm Peck, IT Support & Development Manager, via email: m.j.peck@soton.ac.uk or tel: 023 8059 7823 or Andrew Glover, DBA & Service Delivery Specialist on a.glover@soton.ac.uk.

Application Procedure

You should submit your completed application form online at https://jobs.soton.ac.uk, ensuring that you attach a full CV, together with a supporting document stating reasons for applying (no more than 500 words).

The application deadline will be midnight on the closing date stated above. If you need any assistance, please call Daniel Ward (Recruitment Team) on +44 (0) 23 8059 3462. Please quote reference 1191319JF-R on all correspondence.

Closing Date: 21 Nov 2019
Post Type: Management, Specialist & Administrative