Network Operations Team Lead (010520)

The University of Surrey is an international university with a world-class research profile and a forward-thinking attitude. We are seeking an experienced Network Administrator to take on the responsibility for supporting the University network environment. You will be joining us at a very busy and exciting time as we completely refresh our networking infrastructure.

The role is responsible for managing the team's case load of service incidents, works orders and standard change requests, ensuring at all times the tickets are handled correctly and the service offering is of the highest standard. The post holder will need to ensure SLAs and OLAs are met and exceeded where possible, with a demonstratable drive to improve SLA performance and customer service wherever possible. Where incidents have no documented workaround they will find and document new workarounds and resolutions as well as create and maintain operational and support documentation for newly implemented or upgraded services and provide training where appropriate. This role will be responsible for the improvement of working practices and the services offered to customers as well as the development and maintenance of existing systems and ensuring systems are patched and up to date.

The role will be responsible for data centres and networking communication rooms (both on and off premises), focusing on the physical building, room and environmental aspects. This includes power, cooling, racking and provisioning of servers, decommissioning of retired systems, cabling, patching, physical security and asset management. They will assist with ensuring the efficient day to day operation of the data centres, along with ensuring that the buildings/rooms and related equipment are fit for purpose with regards to the hosting strategy.

The successful candidate will have demonstrable experience of network infrastructure and a proven track record of excellent customer service. They will be results driven, take a proactive, conscientious and thorough approach to their work. Excellent communication skills with a strong customer focus are a must, along with the ability to lead, develop and motivate a small team.

The University of Surrey is amongst the highest achieving universities in the United Kingdom, having been awarded the Times/ Sunday Times University of the Year Award for 2016. Ranked 4th in The Guardian league table for 2016, 8th in the complete University guide and the recipient of three Queen’s Anniversary Prizes. This has positioned Surrey for even greater success in the future. In addition to salary you will receive a generous annual leave entitlement and excellent development opportunities. Benefits package includes generous salary package, award winning pension scheme, child care assistance and discounted membership to our world-renowned Surrey Sports Park. 

Closing Date: 25 Feb 2020
Category: Professional Services