Senior Support Technician (CN2206)

The ICT department has a vacancy for a Senior Support Technician to replace one of its existing roles, within the AV & Operations team.

The post holder is expected to have a good understanding across a broad range of ICT disciplines and will actively contribute to the day-to-day delivery and support of a broad range of ICT Services to University users. As a Senior Support Technician, you will be able to demonstrate how to share knowledge, mentor colleagues, work as a technical project lead and also have the ability to work in a dynamic, fast-paced environment.

Providing an excellent experience for both staff and students, the role holder will work closely with the Service Desk and a number of service-specific areas within ICT to rollout, maintain and resolve issues, and support users in the use of a very wide-ranging and exciting set of ICT services.

This team is responsible for the smooth running of all ICT operations and contributes to ongoing continual service improvement.

Key Knowledge & Skills

Working knowledge of Apple technologies, designing and running central policy management for Apple devices including MDM.Working knowledge of Unix/Linux and BASH/ZSH programming language for controlling Apple devices.Ability to create, maintain and publish relevant support documentation in order to assist all staff/students in the quick resolution of their incidents and service requests and enable users to become more self-sufficient.Understanding enterprise integration between Apple, CISCO network and Windows (including Hyper-V, Active Directory, DNS, Group Policy Configuration, e-mail configuration) supported by the Infrastructure team.Previous experience and knowledge of configuring, assisting with various OS and client software and configuring networked appliances including Audiovisual technologies.Excellent customer service skills, customer focus and maintaining good working relationships.Experience of engaging with stakeholders at all levels of the University including third party suppliers, manufacturers, and external visitors.

This position does not fulfil the UK Visas & Immigration sponsorship criteria for Tier 2.

Closing Date: 29 Nov 2020
Category: Technical