Bar Associate (SU0437)

A little bit about us: Hull University Students’ Union is a Charity, with a large trading subsidiary; our primary purposes are:

Advancement of education, promoting the interests and welfare of students during study and representing, supporting and advising students.Being the recognised representative channel between students and the University of Hull and other representative bodies.Providing social, cultural sporting, recreational activities, and forums for discussions and debate for the personal development of its students.

Our Trading Subsidiary provides a range of services for students including, a Supermarket, a pub, a nightclub, coffee and food outlets.

Our Values:

Inclusive: We actively support Equality and Diversity we adapt our services to reflect and meet the evolving needs of our members.

Innovative – We look to the future seeking new opportunities, collaborations and partnerships; we are imaginative, creative and progressive

Positive – We continually work to improve your Union, we are confident, optimistic and solution focused.

Fun – We focus on making your time at University as enjoyable as possible.

Supportive – We listen, look out for your best interests and make sure your voice is heard.

Responsibilities:-

Deliver excellent customer service. at all times.Serve and present beverages, quickly and efficiently, meeting our standardsAssist in keeping the bar, front-of-house and toilets clean and tidy, at all timesKeep up to date with current promotions and new productsMake customers aware of offers on our great food and drink rangeSpeak to customers to ensure that they are satisfied with their mealsMaintain personal knowledge by completing in-house training and workbooksAlways adhere to all company policies and procedures and licensing lawsBe involved and contribute at team meetingsCarry out instructions given by the management team and head office

Person Specification

Essential

5 GCSE level/equivalent grade C and above including English and MathsNo Experience necessary

          Customer focus

Be friendly, smiley, sociable and welcoming to our customers, to create a great atmosphereRemain calm, patient and polite, if receiving customer feedbackBe helpful and go out of your way to help our customers

                Drive

Be Confident and self-motivatedDemonstrate a passionate commitment to the businessWelcome and embrace change, with a positive attitudeBe able to work unsupervised in a busy environmentBe able to prioritise duties

            Personal Integrity

Be honest and reliableBe trustworthy and respectfulBe immaculatey dressedMaintain excellent time-keeping and attendanceBe professional at all times

            Team Work

Always be a good team playerBuild and maintain good team relationships with all team membersWork together with the team to ensure that the pub is the best it can beBe willing to take on jobs to balance the team workloadBe able to communicate well with people of all levels

Desirable

Food Hygiene Level 2Customer service/hospitality experienceFood & drink service

Benefits         

All staff event daysAccess to HeadspaceDiscount in our SPAR shop, Wetherspoon Sanctuary and The Asylum plus opportunity for free tickets to events.

If you are excited about this fantastic opportunity and are interested in working for Hull University Students Union, then please get in touch.

We are committed to ensuring our workforce accurately reflects the diversity of the world we live in.  We positively encourage applications from all individuals irrespective of gender, age, home country, ethnic background, sexuality, religious beliefs or disability.

All candidate will be treated equally and all appointments made on merit.

Reports to Pub Manager

Closing Date: 31 May 2022
Category: Professional, Management and Snr Admin