Senior Catering Supervisor (EHS0194-0522)

Make a difference, every day, to the lives of our students.

About the Role

This is an exciting opportunity for a Catering Senior Supervisor to join the highly commended Catering Services who provide a high-profile, professional, and extremely flexible in-house service to all of our customers including students, staff, visitors, business partners, commercial clients, and the wider community. The service includes restaurants, coffee shops, vending and hospitality and has received significant external catering-specific recognition and accreditation in the from the Soil Association, Vegetarian Society and Fairtrade Foundation, and has been recognised for delivering customer-centric services by the Institute of Workplace and Facilities Management (IWFM).

As a Catering Senior Supervisor you will be reporting to the Assistant Operations manager, you will be responsible for the team that delivers food and beverage service across campus including internal, external hospitality and events services which runs 7 days a week from 07:00 – 22:00pm. Your team will have key areas of focus ensuring the management of high-quality outlets, university, community and student centric events, hospitality and graduations. 

You will be focused not only on growing the level of income (and contribution margin) across the business; you will also ensure that the food and beverage operations are at all times aligned to the student journey. You will be responsible for contributing to a commercially balanced, sustainable business that ensures that we provide a consistently high-quality customer service that supports the provision of an outstanding student experience, raises the profile of the University or its teachings.

About You

As a Catering Senior Supervisor, you will have demonstrable experience of supervising an operational team with the ability to multitask effectively in a fast-paced, dynamic environment, and perform your duties in a manner that maximizes profits and achieve VFM. You can demonstrate a positive, proactive and flexible approach to meeting customer needs.  You have great interpersonal skills, are passionate about customer service and strive for continuous improvement. You are  dedicated, competent and have strong leadership skills and are self-motivated with a drive for personal learning and development, identifying opportunities for enhancing your own skills and competencies.

You have a proven ability to adopt appropriate communication styles to meet customer and support service requirements, including the ability to negotiate successfully, persuade and establish effective working relations with client and service providers. You have an excellent knowledge of standards and best practices within the hospitality and events industry. You also demonstrate a strong customer focus and drive for continuous improvement.

Rewards/Benefits

You will benefit from 22 days annual leave plus 13 bank holiday and University closure days per annum. We aim to provide our staff with a positive work life balance and have a range of schemes in place to support this. Your continued professional development is as important to us as it is to you and we demonstrate this through our investment in your CPD activity. 

You will be automatically enrolled into the Local Government Pension Scheme and have access to our staff benefits platform, which provides you with discounts across the high street to help you save money on your everyday spending such as supermarket shopping, cinema tickets, dining out and more. We also offer discounted membership to our state-of-the-art sport and leisure facilities.

About Us

Edge Hill University is “A great success story… an institution that improves and impresses year after year” – Times Higher Education. 

You’ll be working for a multi award-winning institution that has been named Modern University of the Year in the Times and Sunday Times Good University Guide 2022 and shortlisted for the overall UK University of the Year award. Edge Hill has also recently been awarded University of the Year in the Educate North Awards (2021) in recognition of our continued commitment to deliver an exceptional student experience and the exceptional progress we have made to deliver investment and innovation over the past 12 months, while placing students at the heart of everything we do.

The University has judged Best UK Employer (European Business Awards 2016) and highly commended in Times Higher Education Leadership and Management Awards 2017 for Workplace of the Year.

The Times Higher ‘University of the Year’ award celebrated our distinct role in “transforming lives” – reflecting a distinctive philosophy of creating opportunity from excellence.

Based on an award-winning campus in West Lancashire, Edge Hill University offers a stimulating and empowering environment for ambitious and high performing professionals.

 For informal enquiries about this vacancy, you may wish to contact: Jennifer Raven – Assistant Operations Manager at ravenj@edgehill.ac.uk.

At Edge Hill University we value the benefits a rich and diverse workforce brings to our community and therefore welcome applications from all sections of society.

Closing Date: 31 May 2022

Department: Support

Salary: £22,254 to £24,174 per annum
Permanent