This role is working in a small team who administer student fees and financial aid for UK students and those from North America. You will deliver high quality user focused services including handling enquiries and sensitive data via e-mail, over the telephone and sometimes face-to face. You will also be required to liaise with other internal departments and relevant external agencies, such as the Student Loans Company and US Department of Education. You will be responsible for providing information and advice on university-wide services, policies and procedures.
There will also be opportunities to get involved in student enrolment, and graduation ceremonies, supporting our students throughout their time with the University.
We are looking for someone who:
Has previous administrative experienceIs focused with good attention to detailIs organised and can prioritise tasks, taking responsibility for meeting deadlines and checking information to ensure that nothing is missedIs helpful and reliable in offering support to others, ensuring they have a positive experience with the UniversityIs a confident communicator, who is able to interpret and explain complex or difficult informationIs attentive and patient, to help with handling customers (and colleagues) who might be confused and frustratedThis is a fixed-term role for 20 hours a week to cover a period of maternity leave and is based at our Moulsecoomb campus.
The University has a great range of benefits including generous holiday entitlements, including time off over Christmas, employer pension contributions, cycle to work scheme, and discounted sports membership which includes sports classes and gym access. More information can be found by clicking on the link below.
We have also recently introduced an agile working framework which enables staff to work partly on site, and partly from home once their initial training period has been completed.
Closing Date: 30 Mar 2023
Category: Administrative/Clerical/Technical
