Accommodation Office Assistant (FDRES1158)

We are open to discussing flexible working arrangements.

Are you committed to delivering a high level of customer service and are passionate about helping students? Have you worked in a busy office environment? Do you have good organisation and communication skills? 

Residential Services provides accommodation for around 8,500 University of Leeds students in self-catered and catered sites both on and off campus. We are an innovative service with a clear vision to provide some of the country’s best student accommodation. 

We are seeking an Accommodation Assistant to be responsible for dealing with enquiries from prospective and existing residents; providing customer support in writing, over the phone and in person. Committed to delivering a high level of customer service in a busy office environment in order to improve the student experience for residents. 

The working hours are normally Monday to Friday, however, the post holder will be required to work 5 over 7 days, with occasional Saturdays or Sundays during September and occasional weekend or evening shifts throughout the year to ensure that business needs are covered during busy periods.

What we offer in return

•    26 days holiday plus approx.16 Bank Holidays/days that the University is closed by custom (including Christmas) – That’s 42 days a year!

•    Generous pension scheme options plus life assurance 

•    Health and Wellbeing: Discounted staff membership options at The Edge, our state-of-the-art Campus gym, with a pool, sauna, climbing wall, cycle circuit, and sports halls.

•    Personal Development: Access to courses run by our Organisational Development & Professional Learning team, and self-development courses including languages,  Creative Writing, Wellbeing Therapies and much more.

•    Access to on-site childcare, shopping discounts and travel schemes are also available.

And much more!  

To explore the post further or for any queries you may have, please contact: 

Heidi Turner, Accommodation Office Manager

Tel: +44 (0)113 343 0160 

Email: H.Turner2@leeds.ac.uk

Closing Date: 25 Mar 2024

Section: Administrative and Clerical Support

Salary: £23,700 to £25,138 p.a.