Description :

Are you:

an ambitious customer support professional seeking to develop your career?

able to manage a complex workload, solve problems and work to deadlines?

able to communicate professionally and effectively?

Do you:

have knowledge and experience in supporting web based applications and systems?

want to make a difference at work?

enjoy working in a fast-paced environment?

have the ability to build and nurture relationships with a range of stakeholders? 

have an eye for detail? 

If so, this could be the next step in your career as you play a key role in supporting the day-to-day management and development of Lancaster University’s Student Information System, LUSI. LUSI is the University’s largest business system, supporting all aspects of the student journey from recruitment and admissions through to graduation, with 1500 users and global reach through our collaborative partnerships in the UK and overseas.

You will be working as part of the user facing LUSI Business team within the Student Registry, operating within a wider Agile/Scrum development team. Responsibilities include: 

Providing excellent customer support, actively supporting our user community

Designing, creating, and maintaining self-help content and resources

Communicating and collaborating effectively with our user base and stakeholders, fostering a close relationship with the development team

Working with development teams to help clarify requirements, resolve issues arising during development and test features 

For an informal discussion about the post, please call Andrew Newman, Systems and Data Manager on 01524 592138.

Lancaster University offers a comprehensive set of benefits encompassing defined benefit pension schemes, work-life balance, training & promotion opportunities and staff recognition schemes. 

We welcome applications from people in all diversity groups.

Closing Date: 20 Jan 2018
Category: Support - Administrative

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