Front Line Services Assistant (Professional Learning Programme) (CSUIT1193)

Do you enjoy helping people and providing an excellent customer experience? Are you interested in starting a career in IT support? Do you have experience of working in a customer facing role? 

Joining the IT Front Line Services Team you will act as first point of contact for enquiries to IT Services. You will work with a diverse range of customers, technologies and devices, solving problems and finding solutions to IT issues. With responsibility for triaging incoming enquiries and calls, you will work to provide a first time fix service for straightforward incidents and issues referring more complex issues to 2nd and 3rd line support teams across the IT Service. You will have excellent customer service skills and be able to translate technical information to a wide range of users.

You will learn to resolve some basic technical issues, troubleshooting and providing first line fixes for desktop, laptop, tablet and mobile devices. With a professional approach, excellent communication skills, you will be working as part of a team to manage your own workload, playing a key role in ensuring users can access core IT services.

You are required to upload a CV and submit a Statement of Interest in the “Selection criteria” section. 

An assessment day for shortlisted candidates will be held on Thursday 8th March 2018.

To explore the post further or for any queries you may have, please contact: 

Phil Worsley, Front Line Services Manager
Tel: +44 (0)113 343 5673
Email: T.P.J.Worsley@leeds.ac.uk 

Closing Date: 28 Feb 2018
Category: Clerical Support