Helpdesk Coordinator (EHA0970-518)

Make a difference, every day, to the lives of our students.

About You

Highly organised and proactive, you will be passionate about delivering exceptional customer service. You must be process oriented, articulate and an excellent relationship builder able to adapt to changing priorities in a fast-paced environment.

You will be a natural problem solver employing tact and diplomacy to ensure timely and complete solutions whilst managing many stakeholders.  

About the Role 

You will coordinate the FM Helpdesk, overseeing the full lifecycle of the task management process incorporating logging and updating tasks, resource management, contractor process management and report production.

Rewards/Benefits

We want you to feel happy when you come to work and proud when you go home.

From the moment you join us you have the opportunity to enhance your skills. We offer a range of specialist development sessions or courses and an award winning staff health & wellbeing programme (HR Excellence Awards 2017). This means as well as opportunities to attend interactive sessions like ‘Presenting with impact’ or ‘Preparing for progression & success’, you are able to have a lunchtime stroll across our beautiful campus, book to get a trim from our onsite hairdresser, your car valeted, or get together with colleagues over free food and drink to watch the latest film on one of our Film Nights and so much more. 

This is just a taste of what we are able to offer you at Edge Hill University.

About Us

“A great success story… an institution that improves and impresses year after year” – Times Higher Education. 

The University has been ranked Best University Workplace (Times Higher Education 2015), judged Best UK Employer (European Business Awards 2016) and highly commended in Times Higher Education Leadership and Management Awards 2017 for Workplace of the Year.

The Times Higher ‘University of the Year’ award celebrated our distinct role in “transforming lives” – reflecting a distinctive philosophy of creating opportunity from excellence.

Based on an award-winning campus in West Lancashire, Edge Hill University offers a stimulating and empowering environment for ambitious and high performing professionals.

For informal enquiries about this vacancy you may wish to contact: Lorryn Stewart, Customer Service Manager at Lorryn.Stewart@edgehill.ac.uk 

Closing Date: 24 May 2018
Category: Support