Support Analyst (072018-334)

Category: Technical | Faculty/Division: Information Technology | School: Information Technology | Department: Information Technology | Location: City Centre Campus | Post Type: Full Time | Closing Date: 16 Aug 2018 | We have a vacancy for an experienced and self-motivated Support Analyst to provide first and second line support to the University staff and students for all Audio Visual and IT services. The team operates within the ITIL Service Management framework. You must have a successful track record in a similar technical support role, including: Troubleshooting and supporting Windows operating systems, Microsoft Office products, desktop and laptop hardware Sound understanding of operating system security principles Working knowledge of Audio Visual technologies Knowledge of Apple, Linux and mobile operating systems Working with a range of external suppliers You will need to have excellent interpersonal and customer facing skills. You will be confident in communicating at all levels and will be passionate about knowledge sharing to enhance the overall quality of the team.  You will be required to work on a one week rotating shift pattern + 5% shift allowance. As part of your application, please ensure you upload your CV and Covering Letter. We recommend that, where possible, you remove personal details from your CV and Covering Letter such as your name. Alternatively if you require the application in a different format please contact the Human Resources Department at hrlifecycle@bcu.ac.uk or on 0121 331 6693.