Enablement Assistant (082018-364)

Category: Admin/Clerical | Faculty/Division: Student Affairs | School: Student Affairs | Department: Student Affairs | Location: Multiple Campuses | Post Type: Part Time | Closing Date: 24 Aug 2018 | Student Affairs is seeking an Enablement Assistant to provide administrative support to the Enablement and Wellbeing teams in the maintenance of client records and funding details, the timely implementation of disability support and liaison with internal and external partners in the support of disabled students. The role includes the provision of advice to students and applicants enquiring about all aspects of disability support and answering and referring general queries made to the Enablement and Wellbeing Teams. The required skills for the role are as follows: Essential Educated to GCSE level or equivalent including English and Mathematics at Grade C or above; Experience of working within a busy office environment dealing with multiple tasks, queries, and deadlines; Experience providing customer-facing services; Extensive use of Microsoft Office packages, particularly Excel, Word, and Outlook; Must have flexible attitude to working practices, and be willing to work from any University site with little notice; Willing and able to undertake some evening and/or weekend work; Driven by excellent communication and customer service standards, particularly in relation to students; A good working understanding of confidentiality and data protection issues; Good attention to detail, and an ability to work within procedures and guidelines. Desirable: Level 3 Qualification, e.g. GNVQ or NVQ 3 Advanced in Administration; Experience of working with disabled people; Experience of higher education, or working with students or young people; Knowledge of student funding arrangements; Understanding of relevant equality legislation; Familiarity of working with data is desirable. Student Affairs encourages diversity. We welcome applications from all sections of the community, including disabled people and people who identify as LGBTQ+. Please call Shervjeet Garcha on 0121 331 6963 for an informal conversation about the role and duties.