Sports Centre Receptionist (2 Posts, part-time) (REG315118)

Sutton Bonington Sports Centre

University Of Nottingham Sport provide a range of facilities to support our vision to deliver an outstanding student sporting offer, and establish the University as the first choice for students wishing to combine a top quality education with an outstanding sporting experience.

An opportunity has arisen for a part-time Sports Centre Receptionist to join our team in offering exceptional customer service to sports facility users.

Roles and responsibilities will include taking bookings by telephone or in person, collection and reconciliation of monies on reception, dealing with enquiries, directing users, issuing hire equipment, dealing with membership enquiries, issuing membership cards, checking the validity of users and dealing with lost property.

Candidates should be customer-focused, have an excellent telephone manner and have some previous experience working with computer-booking systems. The ability to work calmly and professionally is essential. Previous experience of working in a similar client-focused role, especially in a sporting environment, is desirable, together with evidence of managing cash-handling/reconciliation processes.

Receptionist roles are key to ensuring a first class and seamless experience for our student and staff members. Excellent communication and customer care skills, together with a pro-active approach to tasks and attention to detail are therefore essential.

Two permanent, part-time positions are available, each following a two-week rolling rota, as follows;

Position one (17.88 hours p/week)

Week one; Wednesday: 14.45 - 23.00, Saturday: 08.30 - 16.00

Week two; Monday: 07.00 - 15.15, Wednesday: 07.00 - 15.15, Saturday: 08.30 - 16.00

Position two (14.25 hours p/week)

Week one; Monday: 07.00 - 15.15, Saturday: 15.00 - 22.30, Sunday: 15.00 - 22.30

Week two; Thursday: 07.00 - 15.15

Please state for which position you would like to apply when completing the application form.

Informal enquiries may be addressed to Joseph Hall, tel: 0115 951 6561 or email Joseph.Hall@nottingham.ac.uk. Please note that applications sent directly to this email address will not be accepted.

Closing Date: 02 Oct 2018
Category: Administrative, Professional and Managerial (APM)