Customer Services Assistant (CSLIB1178)

Are you committed to outstanding service delivery?  Do you know how to go the extra mile for customers?  Can you make a positive contribution to our team?  

The Library has the Customer Service Excellence award, and our Customer Services Team make a major contribution to the University experience for our students and staff.  We’re often the first point of contact with people visiting the Library, and we make sure the libraries are a welcoming, attractive space to work.

We’re looking for someone committed to excellent customer service.  You’ll be joining a team that staffs our service points, answering enquiries in person, via email/online or on the telephone. You’ll help manage customer behaviour in our different study spaces (group/individual/silent), and carry out back-room administrative tasks.

We need to be flexible and responsive to changing demands on our time and developments in our services to meet customer expectations.  

To explore the post further or for any queries you may have, please contact: 

Lindsey Scutchings, Customer Services Assistant Operations Manager

Tel: +44 (0)113 343 5540, email: l.c.scutchings@leeds.ac.uk

Closing Date: 07 Oct 2018
Category: Administrative and Clerical Support