Facilities Assistants x2 (062018-264-R-R)

Category: Facilities | Faculty/Division: Estates and Facilities | School: Estates and Facilities | Department: Estates and Facilities | Location: Multiple Campuses | Post Type: Full Time | Closing Date: 23 Oct 2018 | Birmingham City University is expanding and developing its portfolio to a two campus strategy in learning facilities and transforming the University’s environment. The Estates and Facilities department is looking to appoint x2 Facilities Assistants to be based in the City Centre Campus. You will operate under the Facilities Supervisor and will be professional, with a flexible, committed and enthusiastic approach to customer service and facilities management whilst demonstrating the University's core values. Key responsibilities of the role include activities which focus on: • Providing general front-line, soft facilities services, generated through the FM helpdesk  allocated jobs and work schedules. This will include general porterage, waste removal/recycling, first-line repairs/fault reporting, room layouts, light replacements and periodic cleaning • Ensure that the layout of furniture in teaching spaces, exam rooms and events meet the requirements including checking equipment, maintenance and resolving any issues • Deal with frontline repairs including toilet blockages, water leaks, heating system and lighting failures and assist with incidents or emergencies • Carry out weekly fire bell tests, checks and record data • Complete monthly inspection sheets that record health, safety, environmental and repairs/maintenance issues • You will use the existing FM system to log faults/repairs, complete follow ups and feedback to customers accordingly • Assist with faculty and student events such as Open Days and work in partnership with other staff To be a successful candidates you should have experience of working in a similar customer facing environment, be able to undertake a wide range of tasks, and able to work under pressure. Effective communication and team working is key within this role with an aim to provide excellent customer service at all times. You will also need to be able to write clearly and concisely and be familiar with using Microsoft Office, such as:- Outlook. Previously working from a FM helpdesk would be desirable. Knowledge of health, safety and environmental best practice and compliance would be an advantage. We also operate in alternative shift patterns as follows: Monday – Thursday (07.00-15.00 and 07.00-14.30 on a Friday) Monday – Thursday (10.00-18.00 and 10.00-17.30 on a Friday) *Previous applicants need not apply*