Helpdesk Administrator (FDEST1120)

Are you customer focussed and excited about delivering an outstanding service to customers?Do you have experience of working in a busy customer service environment in addition to exceptional communication skills? Do you want to join a team providing a vital service across a busy University campus?

We are looking for a professional and proactive individual to join our Facilities Directorate Helpdesk team. The primary focus of this role is supporting the day-to-day running of the Helpdesk; we are the team who process maintenance work requests and distribute to internal trade teams and external contractors, to ensure that the University of Leeds is maintained to a very high standard. 

You will possess excellent communication and interpersonal skills and have a confident and professional telephone manner. You will have experience of working within a team using your own initiative, whist working to tight deadlines.You will need to be exceptionally well organised to juggle the variety of tasks and demands we have.

To explore the post further or for any queries you may have, please contact: 

Lynn Dyson, Helpdesk Supervisor

Tel: +44 (0)113 343 5931; e-mail: l.dyson@leeds.ac.uk 

Closing Date: 23 Oct 2018
Category: Administrative and Clerical Support