Head of Course Oversight (112018-505)

Category: Management | Faculty/Division: Academic Services | School: Academic Services | Department: Academic Services | Location: Multiple Campuses | Post Type: Full Time | Closing Date: 03 Feb 2019 |   The Four Faculties at BCU are looking to recruit a number of permanent Head of Course Oversight positions. If you’re customer-focused, quality-driven and keen to follow a professional career within course administration – with clearly defined career paths and opportunities – there’s never been a better time to join us. You will report directly into the Head of School and work closely with them, other Administrative managers and members of the Senior Leadership (Management) Team and Heads of Department within the school.   The role As Head of Course Oversight you will focus on working with your team to deliver a responsive, proactive, customer-focused academic administration service. Working closely with colleagues in the Faculty, the wider Department and across the University, you'll oversee the development of effective systems and processes, and establish service standards. Head of Course Oversight will work with Team Leaders, Course Administrators and Administrative Assistants, to provide an outstanding service to Heads of School, wider university colleagues and external stakeholders. As Head of Course Oversight you will also be responsible for data management and analysis ensuring that the student record system and other metrics for measurement of success plays its vital role in ensuring that we achieve high staff and student satisfaction.   The person You will have a degree level education (or equivalent experience) alongside proven administrative, IT and customer service experience within a complex environment. It is essential that you have proven experience in a leadership role with a real emphasis on people data and resource management, Higher Education experience is desirable but not essential. It is a requirement of the role to have experience working within a pressurised environment, being able to work successfully to set deadlines and contractual requirements. Furthermore you will need to demonstrate your skills and experience in developing and coaching team members to ensure that we exceed stakeholder expectations.   To apply please upload a CV and a cover letter via the BCU website. Please ensure that your cover letter ‘details your suitability for the role in line with the job advert and description including why you want to work for BCU and within Higher education’.