Senior Service Desk Analyst (IS449118)

Applications are invited for the above post to work as part of the University of Nottingham’s central IT Service Desk, which is located at the Kings Meadow Campus and plays a pivotal role in helping to ensure applicants, students, staff and third parties derive the greatest possible benefits from the university’s extensive IT services.

The successful candidate will be responsible for providing first line support to the university community for all IT-related support requests (Incidents and Service Requests) received via telephone, email and self-service. This will include support for the university's flagship, multi million pound Campus Solutions platform.

Candidates must have a successful track record in a similar technical support role, including troubleshooting and supporting Windows and (preferably) Apple operating systems, Microsoft Office products, E-mail and Internet-based services. Excellent communication and customer service skills are also essential and a working knowledge of Office 365, accounting applications, network monitoring tools, mobile operating systems and PC hardware is desirable.

An HND or above is required however equivalent qualifications will be considered.

The hours of work are 36.25 per week Monday to Friday. The IT Service Desk is open between 8.00 and 18.00 therefore some flexibility is required. This position is offered on a permanent contract. Job share arrangements may be considered.

Informal enquiries may be addressed to paul.balm@nottingham.ac.uk. Please note that applications sent directly to this email address will not be accepted.

Closing Date: 18 Jan 2019
Category: Administrative, Professional and Managerial (APM)